Jessica Sinohui

Customer Service Representative with 10+ years of experience in call centers, healthcare, and client support. Skilled in appointment scheduling, call handling, and conflict resolution. Proven ability to manage high call volumes, maintain accurate records, and provide outstanding customer experiences. Bilingual and proficient in Microsoft Office and CRM systems.

Customer Service Representative - LA County Department of Health Services - Los Angeles, CA

(2023-03 - 2024-08)

• Managed a high volume of inbound and outbound calls to schedule, confirm, and reschedule appointments.
• Improved appointment attendance rates by sending proactive reminders via phone, email, and text.
• Resolved client inquiries and escalated complex issues, ensuring patient satisfaction.
• Accurately updated client records in CRM systems, maintaining data integrity.
• Consistently exceeded weekly and monthly performance goals.

Call Center Representative - St. John's Well Child & Family Center - Los Angeles, CA

(2021-01 - 2022-01)

• Scheduled patient appointments efficiently while managing 100+ daily calls.
• Delivered accurate information to patients regarding services and procedures.
• Mastered call scripts and workflows, improving call resolution times.

Delivery Driver - Amazon Warehouse - Chino, CA

(2019-03 - 2020-06)

• Coordinated delivery routes, ensuring on-time customer deliveries.
• Achieved a 100% accuracy rate on pre-trip inspections.
• Maintained strong customer communication to guarantee smooth deliveries.

Cashier / Sandwich Artist - Subway Sandwiches - Los Angeles, CA

(2017-06 - 2018-02)

• Delivered excellent customer service in a fast-paced environment.
• Ensured food safety compliance and accurate order preparation.

Cashier / Food Prep - Jack in the Box - Los Angeles, CA

(2010-01 - 2016-05)

• Handled customer transactions and food preparation while maintaining quality standards.
• Assisted with store opening and closing procedures.