Jessica Smith

MBA graduate with 5+ years of experience in administrative support, backend operations, data management, and international property management. Skilled in handling global clients, managing rental platforms like Airbnb, and ensuring efficient business operations. Strong expertise in coordination, customer service, and process optimization. Seeking an administrative or operations role in a growth-oriented organization.

Administrative Support - Tim Morehouse Fencing Club - Remote - USA

(2021-01)

• Provide end-to-end administrative support including scheduling, email handling, and documentation
• Coordinate with team members and clients to ensure smooth operations
• Maintain records, reports, and internal communication systems
• Maintain payments and results of tournaments

Property Manager (Freelance) - International Clients - New York, USA

(2018-01)

• Manage rental properties on platforms such as Airbnb and other booking websites
• Handle guest communication, bookings, pricing strategies, and listing optimization
• Improve occupancy rates and customer satisfaction through efficient management

Data Entry Operator - Delhi Pharmacy Council

Government Autonomous Body

• Maintain and update large datasets with high accuracy and efficiency
• Support administrative operations and record management

Backend Manager - Searchastay.com

(2018-09 - 2022-07)

• Managed international vacation rental listings and backend operations
• Coordinated with global clients and handled system updates

Backend Support Executive - I Energizer

(2017-05 - 2018-07)

MakeMyTrip Process

• Provided backend support for travel-related services
• Resolved customer queries and ensured service efficiency

Customer Support Executive - Dizi Call

(2016-05 - 2016-12)

ShopClues Process

• Handled inbound customer queries and issue resolution

Sales Executive - Infotech Solution

(2015-02 - 2016-03)

• Managed outbound sales calls and client acquisition

MBA - Master of Business Administration - Asian International University (2024-06)

Bachelor of Arts - B.A. - University of Delhi (2018-01)

12th - CBSE (2014-01)

10th - CBSE (2012-01)