Dog Walker/Pet Sitter - RuffWalkers, LLC - Midlothian, VA
(2022-03 - 2025-10)
- Enhanced dog's social skills by facilitating interaction with other dogs in a controlled manner.
- Provided regular updates to dog owners regarding their pet's activities and well-being.
- Maintained detailed records of dog behavior, preferences, and any incidents during walks.
- Coordinated with dog owners to establish consistent walking routines and care instructions.
- Conducted initial meet-and-greet sessions with new clients to assess dog temperament and requirements.
- Built strong relationships with clients through reliable and compassionate service, sometimes staying overnight at the clients' request.
- Developed personalized walking routes to meet physical needs of different dog breeds.
- Demonstrated patience and resilience in handling challenging dogs, earning trust from both pets and owners.
- Prepared liquid formulas, other foods and supplements for animals based on instructions.
- Followed standard guidelines or animal-specific schedules for feeding, watering and medication administration.
- Updated records with information on weight, behaviors and food intake.
Real Estate Support Specialist - McGee Homes, LLC - Chester, VA
(2020-05 - 2021-10)
- Provided comprehensive support by developing networks of attorneys, mortgage lenders, and contractors for client referral.
- Moved properties with personal showings, open houses, and social media promotions.
- Prepared representation contracts, purchase agreements and closing statements.
- Improved property appeal through high-return updates and furniture staging.
- Assisted with the closing process by coordinating with inspectors, lenders and escrow companies to obtain documents and clear issues.
- Collaborated positively with peers and other staff members to maintain a friendly, supportive, and cooperative work atmosphere.
- Performed manual labor tasks to detailed instructions from supervisors.
- Listened to customer requests and specifications and made suggestions to appropriately fulfill needs.
- Delivered fast and friendly service to handle questions and service complaints.
- Kept work and common areas neat and organized to maximize productivity, alleviate potential accidents and promote professional workspace.
- Offered to assist with additional tasks to keep projects on-task and meet tight deadlines.
- Organized files and records.
- Listed and maintained MLS listings.
- Helped office personnel with errands, paperwork and data entry.
Receptionist/Administrative Assistant - Jimmy's Carpet - Powhatan, VA
(2018-03 - 2019-12)
- Directed numerous calls per day to appropriate recipients using multi-line systems.
- Treated visitors with a friendly, approachable attitude.
- Answered questions regarding company pricing and policies.
- Routed messages, coordinated appointments, and directed personnel to various departments.
- Scheduled appointments and documented updates in scheduling software.
- Greeted incoming guests and directed individuals to appropriate personnel.
- Addressed and resolved visitor complaints promptly, ensuring high level of customer satisfaction.
- Assisted with administrative tasks such as filing, copying, and data entry as needed.
- Scheduled appointments for staff members and clients in an organized manner.
- Conducted basic bookkeeping tasks, including invoice processing and expense tracking.
- Handled confidential documents with discretion, upholding privacy and security standards.
- Responded to email inquiries promptly, providing accurate information or forwarding messages to appropriate parties if needed.
- Answered incoming phone calls and provided information or transferred calls accordingly.
Veterinary Assistant - Simplicity Animal Hospital - Meherrin, VA
(2012-10 - 2014-08)
- Cleaned treatment areas, examination rooms and laboratories to maintain sanitation standards.
- Restrained animals using compassionate techniques to prevent harm to pets or staff.
- Administered medication to animals as prescribed.
- Registered animal information, history, and reason for visit on database.
- Supported veterinarians and technicians with simple and complex veterinary procedures.
- Monitored development and recovery of animals after surgery.
- Prepared samples for laboratory testing, such as collecting urine specimens.
- Restrained animals for examinations, vaccinations, or treatments as needed.
- Cleaned examination rooms and surgical areas after each use.
- Supported other team members in maintaining efficient workflow within the clinic setting.
- Collected stool and laboratory samples to determine diagnosis.
- Assisted veterinarians with routine surgeries and medical procedures.
- Created positive, professional relationships with animals and owners.
- Provided compassionate care to animals during recovery from surgery.
Dispatcher/Customer Service Representative - MNC Transportation - Powhatan, VA
(2001-10 - 2010-07)
- Established driver check-in process to check drivers' well-being and location.
- Coordinated with drivers to ensure timely deliveries and pickups.
- Handled incoming calls from customers requesting service or reporting problems with existing orders.
- Logged daily data in dispatch logs and databases.
- Coordinated dispatch operations for timely delivery of services.
- Reported driver performance issues or concerns to management for resolution.
- Managed communication between drivers, customers, and management.
- Developed strong relationships with drivers to improve job satisfaction.
- Communicated with customers to provide updates on delivery times and address concerns.
- Ensured timely and accurate billing and invoicing for services rendered.
- Maintained accurate records of dispatch activities and driver logs.
- Resolved conflicts between drivers or addressed complaints about their behavior in a professional manner.
- Monitored call needs and dispatched accordingly, communicating special instructions to drivers.
