INSURANCE VERIFICATION
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To promote a product and/or services that will assist with the growth of a company and establish credibility through communication that will reflect the company's mission and goals and resulting and outstanding customer service. Self-directed and self-motivated team player who also works well independently.
INSURANCE VERIFICATION - DISCOVER DENTAL BILLING
(2023-09)
Focus on the schedule daily, as well as hourly to make sure the office is confirming patients' insurance coverage and benefits accurately before submitting claims. As well as performing an eligibility check, explaining benefits, maintaining patient records, and understanding dental procedures and terminology ADA coding and insurance policies. Maintaining strong verbal and written communication with the insurance providers as well as the in-office staff.
RELOCATION ASSOCIATE - ALTAIR GLOBAL
(2022-07 - 2023-09)
Help employees with tasks related to moving to a new location for their future job.
INSURANCE/BILLING LEADER - MINT DENTISTRY
(2014-05 - 2022-07)
Assist the manager with assigning office schedules. Review patients that have been added to an office schedule and assign to appropriate coordinators, assist if needed. Verify all the offices add ons that are added to schedules throughout the day.
Speak with patient/insurer to inform them about any insurance errors or needed information. Inform any offices immediately regarding any insurance errors. Monitor the different schedules to verify the progress of the insurance coordinator from the start of their shift to the end of their shift.
Audit insurance coordinators schedules to ensure that everything is completed (breakdown, coverage table, documents scanned, ect). Evaluate the insurance coordinators monthly. Coach the insurance coordinators to help with improving and developing their skill set.
The Billing and Collections Department is responsible for submitting claims, posting payments, and following up on outstanding claims and unpaid/denied claims.
CUSTOMER SERVICE - ALLSTATE
(2010-04 - 2014-05)
CUSTOMER SERVICE - ACS
(2008-01 - 2010-03)
Customer retention working with high risk customers by performing all aspects of customer service.
High School Diploma - MANSFIELD TIMERVIEW HIGH SCHOOL (2004 - 2007)
