Jessie Arenas

Accomplished professional with 25 years of experience in combined fields including healthcare & office administration, patient resource coordination and customer service. Skilled in managing multi-line phone systems, scheduling appointments, patient intake, maintaining electronic health records, and learning insurance billing & claims. With a focus on delivering exceptional customer service and ensuring smooth daily operations.

While enhancing patient relations and office efficiency. Proven leadership in front desk management and team coordination, fostering a welcoming environment that supports organizational branding and patient satisfaction.

Office/Patient Resource Manager at Longmont-Boulder Sports Chiropractic (2023-01 – Present)

• Managed patient intake and check-in/check-out processes, ensuring smooth patient flow and positive experiences
• Maintained and updated electronic health records (EHR) with accuracy and confidentiality, supporting compliance with HIPAA
• Coordinated insurance documentation and verified patient insurance information to facilitate billing and claims processing
• Operated multi-line phone system, screened calls, and prioritized communications to support office efficiency
• Scheduled appointments and managed calendar to optimize provider availability and patient access
• Delivered excellent customer service by addressing patient inquiries, resolving complaints, and fostering a welcoming environment
• Oversaw front desk operations including visitor tracking, room assignments, and maintaining a professional reception area
• Assisted with balancing office ledger and managing cash box to support financial accuracy
• Created and managed social media content to enhance company branding and patient engagement

Independent Contractor at Grub Hub (2019-03 – 2023-02)

• Delivered food orders promptly and maintained customer satisfaction through reliable service

Student IRIS Solution Specialist at Western Colorado Community College (2019-08 – 2021-02)

• Operated multi-line phone system, screened and prioritized calls to support student inquiries
• Assisted student services advisors with paperwork and administrative tasks to facilitate efficient service delivery
• Provided clear and courteous communication to students, enhancing their experience and satisfaction

Student Custodian at Colorado Mesa University (2019-02 – 2019-06)

Daily Duties

• Used thoroughness to clean 18 bathrooms
• Dust-mopped 6 floors in 2 buildings
• Emptied trash of 4 buildings with 10 floors
• Vacuumed 4 buildings, with 5 floors

Bachelor's degree in Business Administration – Colorado Mesa University (2021-08 – 2023-05)

Associate's degree in Culinary Arts – Colorado Mesa University (2018-08 – 2021-05)