Jessie Fisher

Healthcare executive with 20+ years of progressive leadership driving strategic, operational, financial, quality, and patient experience performance across orthopedics, rehabilitation, surgical services, and ambulatory care within integrated health systems. Proven ability to lead multi-division operations, execute system-level initiatives, and optimize clinical and business performance in complex, matrixed environments.

System Director, Business Development - Northern Nevada Health System - Reno, NV

(2023-01)

Accountable for operational, financial, and growth performance across multiple service lines spanning acute, ambulatory, and post-acute settings. Partner with executive and physician leadership to develop and execute strategic and operational plans, including budgeting, capital planning, and performance targets. Lead complex initiatives in a matrixed environment, aligning stakeholders across clinical, operational, and administrative functions.

Monitor and improve operational and financial performance metrics, implementing performance improvement initiatives to enhance efficiency and outcomes. Collaborate with finance and revenue cycle teams to identify and capture revenue optimization opportunities. Present business cases, operational plans, and performance updates to executive leadership.

• Increased market share and physician alignment through execution of an ambulatory surgery center (ASC) joint venture
• Increased orthopedic and sports medicine procedural volume by 4% through addition of robotics
• Drove 30% YOY surgical volume growth through improved physician engagement and operational alignment
• Achieved 15% market share growth in cardiology through implementation of structural heart programs
• Designed and implemented a system-wide neurology telehealth model, generating $500K in annual savings
• Supported NICU Level III program development through interdisciplinary operational coordination and physician alignment

Director of Rehab Therapy Services - Northern Nevada Health System - Reno, NV

(2012-01 - 2023-12)

Held full operational and financial accountability, including budgeting, staffing models, productivity, and performance outcomes for two multidisciplinary outpatient clinics, an acute rehab unit, and inpatient therapy teams. Led, mentored, and developed multidisciplinary teams, driving engagement, retention, and leadership development. Implemented performance improvement initiatives to enhance patient throughput, quality outcomes, and cost efficiency.

Collaborated with HR and leadership to recruit, develop, and retain high-performing clinical talent. Partnered with physicians and hospital leadership to align rehabilitation services with system-wide clinical and operational goals. Ensured compliance with Joint Commission, CMS, and regulatory standards, including specialty program requirements.

• Highest ranked departments for employee engagement scores each year
• Patient engagement scores consistently ranked in the 90th percentile nationwide
• Led expansion and operational scaling of services, achieving 400% growth in patient volume during tenure
• Developed standardized workflows and care delivery models across multidisciplinary programs
• Partnered with physicians and leadership to align services with access, growth, and patient experience goals
• Established the organization's first Direct Access physical therapy program, improving access and increasing visits by 10%
• Increased in-house acute rehabilitation admissions by 160% while maintaining high-quality outcomes and compliance. This justified growth from an 8-bed unit to a 22-bed unit
• Chosen as one of the top performing directors on four occasions
• Identified and implemented an EMR program that was adopted across UHS OP Therapy Clinics

Master of Business Administration - MBA - University of Nevada, Reno

Master of Physical Therapy - MPT - Samuel Merritt University

Bachelor of Science - Health Sciences - Saint Mary's College of California