Customer Service Management
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Friendly and dependable customer service professional with 15+ years of experience in restaurants, hospitality, retail, property management, and customer support. I thrive in fast-paced environments, enjoy building relationships with guests, and take pride in providing attentive, efficient service. I'm a quick learner, reliable team player, and comfortable handling everything from high-volume dining rooms to cash handling, problem-solving, and training new employees.
Over 15 years of customer service experience across restaurants, bars, retail, hospitality, property management, housekeeping, and remote customer support.
Recent positions include: • Seasonal Customer Service Representative – Ameren (Remote) • Owner/Operator – Clean Scenes Housekeeping • Professional Housekeeper & Office Assistant – Penny's Professional Housekeeping • Administrative Assistant/Property Management – Glassey & Glassey • Bartender/Manager on Duty – VIP Lounge
Previous restaurant experience includes: • Server – Applebee's • Server – Joe's Crab Shack • Server – TGI Fridays • Server/Bartender – Buffalo Wild Wings • Server – Granite City Food & Brewery • Server/Bartender/Key Hourly – Oliver's • Host/Server – Vertucci's
Additional experience includes retail management at Gap/Baby Gap, front desk/customer service, training new employees, cash handling, opening and closing procedures, and resolving customer concerns.
Illinois Central College Associate of Arts – Social Work/Sociology
Illinois Central College Additional coursework in Paralegal Studies, Criminal Justice, and Medical Terminology
Pekin Community High School High School Diploma
