Jesus A. Hernandez Jr.

IT and Customer support professional with experience in logistics coordination, operations support, client communications, record management, and administrative support. Completed NPower Tech Fundamentals training with hands-on exposure to IT support, technical troubleshooting, professional development, and workforce readiness practices. Skilled in resolving issues, maintaining accurate documentation, coordinating schedules, managing information, and delivering responsive customer service in fast-paced environments.

Bilingual in English and Spanish with strong communication, problem-solving, multitasking, and organizational abilities.

Real Estate Agent - Keller Williams - Conroe, TX

(2023-12)

• Provide customer support and consultation services by assisting buyers, sellers, and renters throughout all stages of the real estate transaction process.
• Prepare, review, organize, and manage transaction documents while maintaining accuracy, confidentiality, and compliance with applicable requirements.
• Respond to client inquiries, coordinate property showings, and provide timely updates to ensure a positive customer experience.

Dispatch Coordinator - J.A.H Trucking - Houston, TX

(2019-10 - 2022-08)

• Maintained detailed records of routes, shipments, drivers, delivery schedules, and client interactions to ensure accurate documentation and efficient daily operations.
• Coordinated with drivers, customers, and internal stakeholders to resolve scheduling conflicts, address service concerns, and support timely shipment deliveries.
• Monitored shipment progress and delivery timelines, proactively communicating updates and troubleshooting logistical issues to minimize disruptions.

Assistant Buyer - J.A.H Trucking - Houston, TX

(2019-10 - 2022-08)

• Conducted market research and competitor analysis to support purchasing decisions, vendor selection, and procurement activities.
• Maintained inventory records, databases, and procurement documentation to support accurate tracking and reporting processes.
• Processed invoices, payments, receipts, and budgeting-related documentation while providing administrative support to procurement operations.

Lead Soccer Coach - Genesis Christian School - Houston, TX

(2019-02 - 2021-12)

• Coordinated schedules, transportation logistics, tournaments, practices, and team events while ensuring efficient organization and execution of activities.
• Maintained accurate records through data entry, including player statistics, game results, attendance information, and team performance data.
• Demonstrated strong organizational and communication skills while managing multiple priorities, schedules, and operational responsibilities.

Tech Fundamentals - NPower (2026-02 - 2026-06)

Business and Administration - University of St. Thomas (2015-08 - 2019-05)