Help Desk Support Specialist
Send a job offer directly to this candidate
Bringing hands-on expertise in end-user support, systems administration, and network troubleshooting, alongside a background in retail and technical leadership. Strong operational service combined with deep technical execution. Experienced in leading technical setups, training junior technicians, and ensuring equipment issues are diagnosed and resolved with minimal operational impact.
Front End Leader - Best Buy
Developed a strong standard for user support, resolving operational escalations, maintaining IT ticketing systems, and coaching staff on service standards.
IT Field Technician - Geek Squad
Expanded into full-lifecycle technical support configuring workstations, laptops, mobile devices, and peripherals, managing local area network connectivity, and terminating Cat5e/Cat6 cabling.
Independent Technician - Self-employed
Full-lifecycle technical support configuring workstations, laptops, mobile devices, and peripherals, managing local area network connectivity, and terminating Cat5e/Cat6 cabling.
