lobal Training Impact: Design and launch a global training course for a workforce of over 400,000, contributing to increased skill proficiency and alignment with business goals across regions.
Strategic Decision-Making: Leverage data analytics to assess and optimize the effectiveness of training programs, resulting in increased employee productivity and improved customer satisfaction.
Innovative Learning Formats: Introduce microlearning modules, e-learning, and blended learning solutions that boost employee engagement and retention of key concepts.
Organizational Change Support: Lead learning initiatives for 38 hotels undergoing major transitions, such as technology adoption and mergers, to facilitate seamless integrations and improve operational efficiency.
Stakeholder Collaboration: Establish and maintain relationships with key stakeholders to ensure training aligns with departmental goals and promotes cross-functional communication.
Training Material Optimization: Identify gaps in existing training content and revamp materials, enhancing clarity and driving a 15% increase in employee performance metrics.
Content Development and Platform Evaluation: Review current content and evaluate the use of other platforms to promote engagement and adoption of learning programs.
Workshop Management: Register and manage internal workshops through the Learning Management System (LMS), tracking attendance and completion for accurate reporting.
Needs Analysis and Content Alignment: Conduct needs analysis and collaborate with business leaders to align training content with organizational goals.
Facilitation of Professional Training Sessions: Facilitate instructor-led professional training sessions on leadership, management, team building, and employee development for diverse audiences, both in-person and virtually.
Relationship Building: Effectively influence stakeholders by building trusted relationships, and establishing credibility through demonstrated expertise.
Experience
15 years leading leaders of others and inspiring operation excellence.
Education
Bachelor Degree- Hotel, Restaurant, Tourism Management- Fall 2011
