Ji-Yen Kwon

Enthusiastic software and hardware technical support specialist with 8 years of experience in identifying and logging software bugs and hardware defects and verifying that all fixes resolve the reported issues.

QC Aging Test Team - Total Tech Solution (SAMSUNG Authorized Service Center) - Carlstadt, NJ

(2017-03)

• Aging Test of Chromebook, Note PC
• Data Entry of Note PC and Chrome OS
• Perform SAMSUNG Recovery
• Computer Diagnostic solution
• Perform a full system recovery, “reimage” a Chrome OS
• Assisting the Warehouse needs
• Responsibility for Quality Control, Packing, and Shipping
• Inventory Counts
• Inbound and Outbound Packing
• Manage the scrap and send to Korea

Rice cake Production - Samhak Food Corporation (Seoul Trading Corporation) - Hillside NJ

(2016-10 - 2017-02)

• Assisting in process of making the rice cake
• Manage the inventory counts
• Assisted in managing the warehouse

Bergen Community College (2007-09 - 2012-05)