Jiamani Martinez

I am a dedicated employee who understands the complexity of member servicing. Currently studying at the Zicklin School of business for my bachelors in finance, I am applying myself to add to the astonishing successes of the companies I see myself working and growing with. Together we can aim for the company to exceed all expectations while promoting growth inside and out of the company.

Key Holder at Barbour (2025-10 – Present)

Retail management position with responsibility for inbound/outbound packages, customer relations, cash handling, and inventory management.

• Inbound and outbound packages for ups and fedex
• Build consumer to company relationships by maintaining a welcoming environment
• Perform open and closing tasks in managerial order
• Handle large amounts of cash and complete cash deposits
• Weekly inventory checklists based on stock demand

Receptionist at Avant Gardener (2024-11 – 2026-01)

Receptionist role managing high-volume communications, event coordination, and administrative support for artist performances and events.

• Outbound and inbound calls to customers, artists, and their teams for venue slot confirmation, meeting confirmation, and order confirmation
• Order merchandise and stock for each artist
• Resolve customer complaints and concerns through inbound and outbound calls and emails
• Stay in contact with higher ups to ensure day of show is complete efficiently
• Manage a high volume of inbound and outbound calls directing them to the appropriate departments
• Scheduled performing artist and maintain organized calendars for higher ups
• Organize desk area ensuring my work will be completed in an honorable manner

Customer Service Representative at ANDREA IYAMAH (2023-10 – 2024-06)

Fashion retail customer service role focused on store operations, customer service, visual merchandising, and sales.

• Open store ensuring floor displays are updated, steamed, and organized
• Handle inbound customer calls to assure customer is getting the appropriate service
• Organize racks in showroom style to ensure a non cluttered fashion of store
• Wrap customers purchase in specialized AI gift wrap so that product makes it home safely

Visual Merchandiser/Customer Service Rep at Urban Outfitters (2018-11 – 2022-08)

Visual merchandising and customer service role in retail environment with register and store operations responsibilities.

• Style mannequins with fresh new season wardrobe
• Provided warm energy to combat anxieties customer may display
• Build display to influence customers to come shop in the store
• Made sure every piece of clothing match price and name shown on screen to ensure store procedure when checking out
• Take purchases and refunds on register
• Close and count out register at end of day

Office Assistant at Summer Youth Employment Program (SYEP) (2014-08 – 2017-12)

Office and administrative support role for a nonprofit organization coordinating summer camp programs.

• Inbound and outbound calls to parents
• Communicate with other non profit organizations to organize day trips for entire summer camp program
• Create inventory checklist for art supplies
• Order needed items for entire office and camp

Bachelor's degree in Finance – Baruch College (2026-01- Current)

Associate's degree in Business Administration – CUNY Borough of Manhattan Community College (2024-08 – 2026-01)

High School Diploma – Arturo A. Schomburg Satellite Academy (2018-01)