Jigar Mavani

CRM and cloud solutions expert with 18+ years of experience, including 8+ years supporting Oracle Fusion CX Sales Cloud for global enterprise customers. Specialized in end-to-end CRM implementations, integrations, and performance optimization across complex, high-volume environments. Strong background in Lead-to-Cash architecture, including CPQ, Sales, and Marketing (Eloqua) integrations, along with deep expertise in Oracle Integration Cloud (OIC).

Trusted technical advisor with proven ability to drive system performance, scalability, and adoption through architectural best practices. Bringing 11+ years of Siebel CRM experience in large-scale enterprise environments, with a focus on upgrades, integrations, and high-availability systems. Currently pursuing Salesforce certifications to extend expertise across modern CRM ecosystems.

Senior Support Engineer (Fusion CX Sales Cloud) at Oracle (2018-12 – 2026-03)

Implementation Support Lead serving as senior technical lead supporting Oracle Fusion CX Sales Cloud across global enterprise environments with complex, high-volume workloads. Guided customers through full lifecycle implementations and migration from legacy CRM systems to Oracle Fusion Cloud.

• Served as senior technical lead supporting Oracle Fusion CX Sales Cloud across global enterprise environments with complex, high-volume workloads
• Acted as Implementation Support Lead, guiding customers through full lifecycle implementations and migration from legacy CRM systems to Oracle Fusion Cloud
• Provided expertise across configuration, customization, environment setup, Redwood Migration and data modeling, aligning solutions with business and technical requirements
• Designed, configured and extended Oracle Fusion CX (Sales Cloud) pages using Redwood UI using Visual Builder Studio (VBS)
• Implemented role-based UI customizations and dynamic layouts to enhance user experience and productivity
• Designed and developed AI-powered agents to automate business workflows within Oracle CX ecosystem
• Built intelligent workflows to assist sales teams with opportunity insights, next-best actions, and customer engagement suggestions
• Specialized in end-to-end CPQ to CX Sales Cloud integrations, ensuring seamless flow between quoting, pricing, and opportunity management
• Led Oracle CPQ integrations, supporting quote lifecycle, pricing synchronization, and opportunity alignment
• Designed and supported Eloqua ↔ CX Sales integrations, enabling lead lifecycle management, campaign-driven lead creation, and marketing-to-sales alignment
• Worked extensively with Oracle Integration Cloud (OIC) using adapters, business events, and APIs to design and troubleshoot scalable integrations
• Implemented real-time and event-driven integration patterns, handling data mapping, transformations, authentication (OAuth/JWT), and error handling
• Collaborated with Oracle PSR (Performance/Support) teams to diagnose and resolve complex performance issues
• Applied Fusion Cloud performance best practices to optimize UI responsiveness, REST API throughput, and ESS job execution
• Identified bottlenecks related to data volume, integrations, and batch processing, improving system stability and performance
• Led resolution of critical production incidents, performing root cause analysis across application, middleware, and database layers
• Partnered with Oracle engineering to resolve product defects and drive enhancements
• Delivered proactive health checks and performance reviews, improving customer adoption and system efficiency
• Developed automation tools and knowledge articles to reduce resolution time and improve support processes
• Mentored junior engineers and contributed to team-wide technical excellence

Siebel Administrator at INFO Lab Inc (2018-08 – 2018-12)

Led Siebel upgrade and supported system configuration and deployment.

• Led Siebel upgrade to IP17 including full environment setup and deployment
• Configured BI Publisher integrations and supported AWS-based deployments
• Managed migrations, system tuning, and stabilization

Siebel Administrator at BriskWin IT (2018-04 – 2018-07)

Supported Siebel system upgrades and configuration with focus on mobile enablement.

• Supported Siebel upgrade and system configuration
• Assisted with mobile enablement and reporting solutions

Siebel Administrator at Serene Corporation (2012-07 – 2018-04)

Administered large-scale Siebel environments with high availability architecture and provided 24/7 production support.

• Administered large-scale Siebel environments with high availability architecture
• Led upgrades, performance tuning, and infrastructure improvements
• Integrated enterprise systems including SAP, LDAP, and email platforms
• Provided 24/7 production support for mission-critical applications

Siebel Administrator at IBM India (2011-09 – 2012-08)

Managed deployments, monitoring, and upgrades with focus on enterprise integrations.

• Managed deployments, monitoring, and upgrades
• Supported production systems and enterprise integrations

Siebel Administrator at Innoveer, Patni, Hexaware (2007-01 – 2011-12)

Siebel administration, integrations, and production support across enterprise clients.

• Siebel administration, integrations, and production support across enterprise clients

Bachelor of Engineering in Computer Engineering – Mumbai University (2007)

Diploma in Computer Technology – MSBTE (2004)