System Analyst - Altera (Contracted through Northwell Health) - Melville, NY
(2019-08)
- Participate in meetings with business and department managers to establish policy, procedures and workflow that is efficient for end users.
- Provide integration resolutions between Soarian (registration/scheduling system) and multiple medical group and hospital applications, including Athena/IDX (billing system) while adhering to HL7 standards. Support for ADT (admissions, discharge, transfer) messages for hospital registration systems that send inbound information to Soarian and Athena/IDX.
- Work with the business and integration teams, as well as vendors on initiatives to ensure that consistency between the different systems is maintained.
- Identify, triage, design solutions and lead initiatives with vendors to ensure integration issues are remediated timely.
- Assist as a liaison between hospitals, physicans practices and the ensemble team to provide accurate HL7 field value information for mapping translations on the EPI enterprise Soarian and VM to Athena/IDX.
- Provided knowledge of the Soarian ADT messages to TCOE (Testing Center of Excellence), Project Mangers, downstream systems, including Soarian to Fert, Soairan to Touchworks, ASOB, Experian, Ecare Next and Orlin and Cohen.
- Provided Technical Support with on call off hours to troubleshoot Software and Interface Issues, and remote support.
Business Analyst II - Northwell Health - Lake Success, NY
(2012-07 - 2019-08)
- Collaborate with PAANS faculty practice end-users to troubleshoot and resolve issues related to registration, scheduling and billing within the IDX system.
- Analyze and utilize standard problem management methodologies to resolve both faculty specific and system wide issues.
- Administer on-site go-live support to PAANS faculty practices (new acquisitions to NSLIJ).
- Build and maintain the IDX setups for new/existing PAANS faculty practices, i.e. dictionary builds, master schedules and custom reports requests.
- Enter cases with the vendor, OptumInsight, for the One Look interface: managing each case through to completion.
- Conduct Front Office Scheduler training for the front-end and business office staff at our physician practices.
- Prepare and maintain documentation and job aides for training sessions.
- Test new applications and upgrades to ensure quality assurance within the system.
- Ensure new and existing practices are setup and functioning at optimum levels.
- Design build/ load and process charge file- Soarian, GECB, Medaptus, AEHR, Patient Keeper
- Implement go lives for new departments on charge files.
- Proficient with HL7 formats.
- Trouble interface issues with vendor
- Proficient in GECB, Soarian and AEHR
Office System Analyst - Suffolk County Department of Health - Hauppauge, NY
(2005 - 2012)
- Run and Create Reports using IDX software.
- Download Reports from a software application to Excel, Access, Word Documents.
- Configure and deploy PCs to various sites.
- Troubleshoot both Hardware and Software issues.
- Using Track-It v7.0 software, create and monitor Helpdesk work orders.
- Install Citrix ICA Client Software Application's, Microsoft Outlook Application's.
- Copy user's files to new PC and map to Network folder.
- PC Configurations and QA's – Including Software upgrades such as Windows XP and Internet Explorer 7.0 for service pack 2.
- IS@Health Help Desk – Support end users in multiple Applications / Programs.
- Provide technical support in solving problems related to Hardware and Software issues.
- Ability to troubleshoot network and server problems in a timely and proficient manner.
System Analyst - Southside Hospital - Bay Shore, NY
(2002-05 - 2005-09)
Contracted through Suffolk County
- Frontline Helpdesk; Direct Communication with Health Department 1000 end users in troubleshooting software and hardware issues.
- Troubleshooting network traffic in an NT environment, proficient in analyzing data communication through DOS commands for servers, pcs and printers.
- Install Citrix ICA Client Software Application's, Microsoft Outlook Application's.
- Obtain Resolution for all Help Desk inquiries through NT Administration Tools, Channel Health System Administration 3.10, Internet Explorer, Metaframe Tools, Network Associates, IDXtend 8-4, Netmeeting, Crystal Reports, Active Directory.
- Assisting in the evaluation of departmental automation needs such as analysis of paper flow use of equipment and software requirements.
- Assist in the solution of web application errors.
- Provide assistance in utilizing new equipment and software.
- Implementing software to all 9 Suffolk County Health Centers.
- Provide training to County employees in the use of proprietary software.
- Integrated IDX BAR applications into data network and workflow procedures.
- Instructed end users on site at various Health Center's on hardware and software implementation.
- Prioritize, log and close out all Help Desk inquiries.
- Responsible via Hot Pager for the Department of Health's computer network on off hours to resolve all end user's issues.
- Created, maintain and update the Health Center Help Desk Knowledge Base.
- Responsible for Help Desk training of all new hires.
- Setup new users for web application and back-end Character Cell application.
- Responsible for System wide notification of network failures.
- Department Liaison to outside vendor Allscripts and IDX for software errors.
Input Control Supervisor and Medical Biller - Financial Medical Systems - Hauppauge, NY
(1994-01 - 2002-04)
- Supervised newly created unit of 7 billers responsible for companywide charge entry/claim submission.
- Responsible for FMS Workers Compensation and No-fault claims submission.
- Also managed FMS Anesthesia & Pain Service client accounts.
- Led evaluation of unit's automation requirements.
- Analyzed and re-designed unit's paper billing practices for transition to computerized workflows.
- Implemented automated solution dealing with Worker's Comp and No-Fault billing issues.
- Superbly proficient in billing private insurance Medicare, Medicaid as well as directly to the patient. Submitted claims electronically and manually. Follow-up work, Neic error reports and correspondences. Posting of payments from both insurance and patients.
- Interface performance procedures for integration of IDX data
