Operations Project Manager at Breakout Games (2026-05 – Present)
- Train new room builds at various locations.
- Provide quality control support via virtual meetings.
- Communicate procedures and policies to new General Managers.
- Maintain training site quality control tasks weekly.
- Support the Director of Operations in any tasks necessary.
- Coach and mentor new General Managers in effective leadership skills and day-to-day operations.
General Manager at Breakout Games (2024-07 – 2026-05)
- Interface with customers to ensure quality customer service and resolve any issues.
- Provide a quality work environment for a team of 20.
- Plan and lead monthly Assistant Manager meetings.
- Maintain a clean, functional, and aesthetically pleasing physical store.
- Schedule Game Masters to run games throughout the week and weekend.
- Coach and mentor new General Managers in effective leadership skills and day-to-day operations.
Executive Assistant at EOS Worldwide (2024-07 – 2026-05)
- Maintain CRM and reporting
- Invoice, manage accounts, collect payments, and balance Quickbooks
- Cultivate relationships with clients and vendors
- Book travel and maintain the calendar
- Send preparatory and post emails
- Proof-read distributed materials
- Design and prepare monthly newsletter
Coordinator of Residential Life and Housing at Asbury Theological Seminary (2021-09 – 2024-06)
- Fostered relationships with residents and worked with new residents to optimize acclimation and ease the transition to the new living environment.
- Communicated with staff to resolve problems with individual students.
- Interfaced with residents to address and resolve informal complaints.
- Led weekly staff meetings to plan, address resident concerns, and educate on changes to policies and procedures.
- Created and implemented programming for residential life.
Restaurant Manager at Solomon's Porch (2019-07 – 2021-09)
- Communicated well and used strong interpersonal skills to establish positive relationships with guests and employees.
- Completed thorough opening and closing functions to maintain operational standards each day.
- Trained workers in food preparation, money handling, and cleaning roles.
- Resolved and investigated complaints regarding service, food quality, and accommodations.
Campus Program Manager at SIFAT (2015-05 – 2016-12)
- Monitored safety and procedures pertaining to complete supervision of campers and staff.
- Worked creatively with other staff to develop and carry out new themes and events for camp participants.
- Promoted positive work environment and staff motivation through effective communication and supportive team building activities.
- Handled check-in duties to acclimate new campers.
- Reviewed inventory levels and obtained supplies needed for programing.
- Created and oversaw implementation of schedules and procedures for entire camp operations comprising of 16 staff and up to 250 campers each week.
