Jillian Dorning

Highly motivated employee with a desire to take on new challenges. Strong work ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.

Operations Project Manager at Breakout Games (2026-05 – Present)

• Train new room builds at various locations.
• Provide quality control support via virtual meetings.
• Communicate procedures and policies to new General Managers.
• Maintain training site quality control tasks weekly.
• Support the Director of Operations in any tasks necessary.
• Coach and mentor new General Managers in effective leadership skills and day-to-day operations.

General Manager at Breakout Games (2024-07 – 2026-05)

• Interface with customers to ensure quality customer service and resolve any issues.
• Provide a quality work environment for a team of 20.
• Plan and lead monthly Assistant Manager meetings.
• Maintain a clean, functional, and aesthetically pleasing physical store.
• Schedule Game Masters to run games throughout the week and weekend.
• Coach and mentor new General Managers in effective leadership skills and day-to-day operations.

Executive Assistant at EOS Worldwide (2024-07 – 2026-05)

• Maintain CRM and reporting
• Invoice, manage accounts, collect payments, and balance Quickbooks
• Cultivate relationships with clients and vendors
• Book travel and maintain the calendar
• Send preparatory and post emails
• Proof-read distributed materials
• Design and prepare monthly newsletter

Coordinator of Residential Life and Housing at Asbury Theological Seminary (2021-09 – 2024-06)

• Fostered relationships with residents and worked with new residents to optimize acclimation and ease the transition to the new living environment.
• Communicated with staff to resolve problems with individual students.
• Interfaced with residents to address and resolve informal complaints.
• Led weekly staff meetings to plan, address resident concerns, and educate on changes to policies and procedures.
• Created and implemented programming for residential life.

Restaurant Manager at Solomon's Porch (2019-07 – 2021-09)

• Communicated well and used strong interpersonal skills to establish positive relationships with guests and employees.
• Completed thorough opening and closing functions to maintain operational standards each day.
• Trained workers in food preparation, money handling, and cleaning roles.
• Resolved and investigated complaints regarding service, food quality, and accommodations.

Campus Program Manager at SIFAT (2015-05 – 2016-12)

• Monitored safety and procedures pertaining to complete supervision of campers and staff.
• Worked creatively with other staff to develop and carry out new themes and events for camp participants.
• Promoted positive work environment and staff motivation through effective communication and supportive team building activities.
• Handled check-in duties to acclimate new campers.
• Reviewed inventory levels and obtained supplies needed for programing.
• Created and oversaw implementation of schedules and procedures for entire camp operations comprising of 16 staff and up to 250 campers each week.

Bachelor's in English Literature – Reinhardt University (2011-08 – 2012-12)

English Literature – Lagrange College (2008-08 – 2011-05)