Executive Director at Symphony Northwoods (2023-11 – 2026-07)
Direct all operations for a 113-bed skilled nursing facility, with responsibility for financial performance, regulatory compliance, staffing, resident satisfaction, vendor management, and organizational objectives.
- Increased occupancy by 22% over 18 months through focused census development and operational improvements.
- Generated more than $1 million in profit in FY2024 by increasing revenue and strengthening expense management.
- Partner directly with organizational ownership to monitor budget variances, address performance gaps, and advance financial and operational goals.
- Manage the performance and outcomes of contracted dining and housekeeping providers.
- Successfully facilitated negotiations for the 2026-2028 union contract covering CNAs, housekeeping, laundry, and dietary employees represented by UFCW Local 1546.
- Maintain constructive relationships with Illinois Department of Public Health surveyors through professional communication, transparency, and mutual respect.
Administrator at Tutera Senior Living - Crystal Pines Healthcare Center (2018-06 – 2023-11)
Led operations for a 114-bed skilled nursing community, overseeing clinical and financial performance, regulatory compliance, staffing, resident satisfaction, and strategic development.
- Secured participation in the Northwestern Medicine Post-Acute Network, strengthening referral relationships and continuity of care.
- Developed a specialized cardiac unit to improve coordination and outcomes for Northwestern Medicine cardiac discharges.
- Advanced planning and construction of an on-site dialysis den to expand clinical capabilities and reduce transportation burdens.
- Conducted regular competitive analyses and developed operational and marketing responses to changing market conditions.
- Directed the performance of contracted dining and housekeeping providers.
- Adapted prevention and mitigation strategies throughout the COVID-19 pandemic in response to evolving regulatory and clinical guidance.
- Participated in financial variance reviews with Tutera executives and ownership.
- Used a per-patient-day staffing model, exception reporting, and corrective action plans to align labor costs with census and acuity.
- Prioritized resident and employee satisfaction to improve retention and strengthen organizational culture.
Administrator at Lifespace Senior Communities - Beacon Hill (2016-12 – 2018-05)
Directed operations for a 110-bed health center and partnered with the campus executive in overseeing 398 independent living apartments.
- Coordinated facility operations to maintain compliance with state and federal regulations.
- Mentored facility leaders in achieving organizational goals, quality standards, and performance metrics.
- Introduced a new Quality Assurance and Performance Improvement program to strengthen accountability and organizational outcomes.
- Implemented workforce initiatives focused on reducing turnover and unnecessary overtime while improving employee satisfaction.
- Collaborated with campus leadership to support operational continuity across the full continuum of care.
Administrator at Villa Healthcare - Villa at PA Peterson (2014-10 – 2016-11)
Oversaw operations and regulatory compliance for a 159-bed senior living community offering subacute care, sheltered care, independent living, and specialized dementia care.
- Aligned facility resources with corporate, resident, employee, regulatory, and financial objectives.
- Improved employee satisfaction from the 24th percentile to the 86th percentile through staff focus groups, leadership rounding, and responsive action planning.
- Increased employee engagement by 48%.
- Coordinated operational activities across multiple levels of care while maintaining a strong focus on quality, safety, and regulatory readiness.
Administrator at Presence Life Connections - Presence McAuley Manor (2012-09 – 2014-10)
Directed operations for a 112-bed Medicare- and Medicaid-certified skilled nursing facility and the Sisters of Mercy Convent assisted living community.
- Maintained compliance with federal, state, and county requirements.
- Converted the ministry to a per-patient-day staffing model to align labor resources with census.
- Introduced daily director rounding, increasing patient satisfaction from the 67th percentile to the 95th percentile.
- Oversaw financial, operational, staffing, and resident-care performance across skilled nursing and assisted living services.
Interim Administrator at Presence Life Connections - Presence Geneva Care Center (2012-07 – 2012-09)
Provided executive oversight during the facility's sale and transition to new ownership.
- Maintained a calm, resident-centered environment throughout the ownership transition.
- Ensured continuity of care, regulatory compliance, financial oversight, and physical plant operations through the completion of the sale.
- Partnered with the vice presidents of operations, finance, and human resources to complete transition-related requirements.
Director of Environmental Services at Presence Life Connections - Presence Saint Anne Center (2001-08 – 2012-07)
Directed environmental services for a 179-bed senior care community in compliance with federal, state, and local regulations.
- Implemented an employee incentive program tied to cleaning efficiency, quality, and effectiveness.
- Negotiated vendor agreements that maintained or reduced service rates.
- Represented Presence Life Connections as a member of the organization's Illinois Department of Public Health mock survey team.
- Coordinated the conversion of semiprivate skilled Medicare rooms into private suites, improving marketability and supporting occupancy growth.
- Managed departmental staffing, vendor relationships, sanitation standards, and regulatory readiness.
