Jimelia Lett

Detail-oriented healthcare professional with a Bachelor of Science in Biology (Pre-Medicine) and an Associate of Science in Allied Health, offering experience supporting clinical operations, electronic medical records, patient coordination, pharmacy services, and regulatory compliance across federal healthcare, managed care, retail pharmacy, and long-term care settings. Experienced utilizing Epic, Cerner, and pharmacy information systems to maintain accurate clinical documentation, coordinate patient services, and support quality healthcare delivery. Recognized for strong organizational skills, attention to detail, and the ability to collaborate effectively with multidisciplinary healthcare teams while maintaining HIPAA compliance and patient confidentiality.

Clinical Support Assistant - Central Alabama Veterans Health Care System - Tuskegee, AL

(2022-06)

Support daily clinical operations by coordinating patient services and assisting multidisciplinary healthcare teams in delivering quality care.

• Utilize Epic and Cerner to maintain accurate electronic medical records, clinical documentation, and patient information.
• Coordinate appointments, manage medical records, and facilitate communication among providers, nursing staff, and patients to support efficient clinical workflows.
• Ensure documentation accuracy while maintaining HIPAA compliance and adherence to VA policies and procedures.
• Assist with patient inquiries and administrative processes, contributing to a positive patient experience and continuity of care.

Pharmacy Technician - Humana - Remote

(2020-01 - 2024-03)

• Review prescription information and supporting documentation to facilitate medication access and prior authorization workflows.
• Maintain accurate case documentation while utilizing pharmacy systems to monitor workflow and patient-related activities.
• Collaborate with healthcare providers, pharmacists, and insurance representatives to support coordinated patient care and resolve coverage-related issues.
• Assist members with pharmacy benefit questions while providing professional, patient-centered customer service.
• Support compliance with organizational policies, HIPAA regulations, and quality standards through accurate documentation and communication.

Certified Pharmacy Technician - CVS Health - Montgomery, AL

(2021-02 - 2022-02)

• Process prescriptions and insurance claims while maintaining accuracy and compliance with pharmacy regulations.
• Utilize CVS RxConnect to document prescription information and support safe medication dispensing.
• Collaborate with pharmacists to resolve prescription issues and maintain efficient pharmacy operations.
• Assist patients with medication-related questions and insurance processing while delivering exceptional customer service.

Certified Nursing Assistant - John Knox Manor - Montgomery, AL

(2021-02 - 2021-09)

• Deliver compassionate care while assisting residents with activities of daily living and promoting quality of life.
• Document patient observations and communicate changes in condition to licensed nursing staff.
• Maintain accurate patient records to support individualized care plans and continuity of care.
• Collaborate with interdisciplinary healthcare teams to provide safe, patient-centered care.

Bachelor of Science - Biology (Pre-Medicine) - Tuskegee University (2019)

Associate of Science - Allied Health - South University (2025)