Human Resources student with experience supporting Medicare Advantage members, healthcare providers, and large retiree groups throughout Michigan
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Blue Cross Blue Shield of Michigan | Medical Claims Representative | 2023–Present
● Serve Medicare Advantage members and healthcare providers by resolving medical claims and billing inquiries.
● Support major retiree groups including UAW, State of Michigan, University of Michigan,
and Michigan Public Schools members.
● Selected for the Member Communication Project supporting communications with
Michigan Public Schools members.
● Maintain compliance with Medicare regulations and company policies while delivering high-quality service.
● Build strong relationships with members and providers to improve customer satisfaction and issue resolution.
Crestline Hotels | Front Desk Representative | 2021–Present● Provide exceptional customer service and resolve guest concerns in a fast-paced environment.
● Maintain knowledge of hotel services, policies, and procedures.
● Collaborate with management and team members to achieve operational and guest satisfaction goals.
● Demonstrate professionalism, organization, and multitasking skills.
University of Michigan-Flint
Bachelor of Business Administration (BBA), Organizational Behavior & Human Resources
