Jimuel Paul Donasco

Data and process analytics professional with 10 years of experience in the BPO industry, specializing in advanced Excel analysis, SQL querying, KPI tracking, and large-scale data processing. Demonstrated leadership in managing teams, driving initiatives, and optimizing workflows, with a strong ability to ensure data accuracy, handle sensitive information, and deliver actionable insights that improve operational performance.

Data Analyst/Annotator - INNODATA INC.

(2025-07 - 2026-05)

• Data Labeling & Annotation: Reviewed and categorized data (text, images, audio, video) to create datasets for training AI models.
• Content Moderation: Reviewed online content, including identifying sensitive or NSFW material.
• Quality Assurance: Ensured high accuracy and consistency in annotations while strictly adhering to project guidelines.
• AI Model Training/Refinement: Participated in testing and improving AI outputs by ranking, comparing, or rewriting text.
• Feedback Generation: Provided feedback to enhance annotation guidelines and improve AI system efficiency.

Senior Information Analyst - TATA CONSULTANCY SERVICES

(2022-09 - 2025-07)

• Supported insurance and tax compliance processes for internal and external stakeholders, ensuring accuracy, timeliness, and regulatory adherence.
• Processed and validated high-volume, complex datasets, maintaining data integrity across multiple systems and workflows.
• Handled confidential and sensitive information in compliance with data privacy, security, and governance standards.
• Managed and resolved requests through ticketing systems, ensuring SLA compliance and proper documentation of actions taken.
• Created and maintained process documentation, SOPs, and workflow guides to support operational consistency and knowledge transfer.

Team Leader - Content Moderator - TASK US PHILIPPINES

(2018-06 - 2022-06)

• Led and managed daily operations for teams handling content moderation, ads classification, ensuring adherence to policies, SLAs, and quality standards.
• Oversaw team performance through KPIs, productivity metrics, accuracy scores, and quality audits, driving continuous improvement.
• Coordinated with cross-functional teams (Quality, Policy, Training, Workforce, and Clients) to align operational goals and resolve issues.
• Developed and implemented process improvements to increase efficiency, reduce errors, and improve turnaround times.
• Coached, mentored, and conducted performance reviews for team leads, SMEs, and frontline staff.
• Ensured compliance with regulatory requirements, data privacy standards, and platform-specific policies.

Team Leader - ALORICA PHILIPINNES

(2015-05 - 2018-05)

• Served as Acting Team Lead and SME, providing guidance, real-time support, and escalation handling for customer service agents, US and UK retail and e-commerce accounts, delivering email, chat, and phone support.
• Managed cases involving fraud, suspicious activity, and account security, ensuring compliance with policies and risk controls.
• Supported subscription services, third-party sellers, and seller account issues, including performance and compliance concerns.
• Resolved complex delivery and logistics issues by coordinating with internal teams and external partners.

BA - Christian Education - Asia-Pacific Christian College and Seminary (2015)