Jitendra Singh

Versatile, collaborative, and accomplished IT ERP Project Manager with 15+ years of experience driving SAP S/4HANA digital transformation programs across Life Sciences (Med Tech & BioPharma), manufacturing, telecom, legal, and regulated industries. Known for a flair for leading people in the right direction — building productive relationships, mentoring peers and colleagues, and motivating teams toward excellence and shared business goals. Proven ability to lead full project lifecycles from scope definition and resource planning through go-live and hypercare, while managing budgets, SOW-driven scope and change control, and mitigating risks across multi-vendor, multi-geography delivery environments.

Outstanding organizational, analytical, and problem-solving skills with deep expertise in SAP S/4HANA and Agile/SAP Activate methodologies. Trusted advisor to senior C-level executives, with a verifiable track record of delivering optimal results, translating complex SAP solutions into clear value propositions, and communicating technical topics clearly to non-technical audiences.

IT ERP Project Manager | Senior Manager – SAP S/4HANA - MilliporeSigma (Merck KGaA) - St. Louis, MO (Remote / On-site)

(2018-09)

• Spearheaded two multi-million dollar SAP S/4HANA modernization programs within the Life Sciences (Med Tech & BioPharma) sector as Senior Manager, leading programs across all phases — mobilize, deliver, stabilize, and optimize — while directing a blended onshore/offshore team of ~400 personnel across multiple delivery geographies, from design through deployment and post-go-live stabilization across 4+ full project lifecycles.
• Collaborated closely with ABAP developers to deliver custom RICEFW objects (Reports, Interfaces, Conversions, Enhancements, Forms, Workflows), BAdIs, user exits, and custom programs — authoring detailed functional specs, reviewing technical designs, and validating developer outputs against business requirements before SIT entry.
• Partnered with business users across the entire SAP implementation lifecycle — from requirements gathering and process design workshops through configuration reviews, UAT facilitation, training, and hypercare — serving as the primary bridge between business stakeholders and the technical delivery team.
• Facilitated future-state process workshops, drove fit-to-standard decisions, and led solution blueprinting — governing core deliverables including solution designs, configuration rationale, test artifacts, cutover plans, and training support.
• Defined and owned end-to-end test strategy (unit, SIT, UAT, regression, smoke, performance) across OTC, TM, EWM, Supply Chain, Finance, and Manufacturing for both greenfield and system conversion / brownfield programs; managed 2,000+ test cases in HP ALM with clean requirement-to-sign-off traceability.
• Led interface planning, data migration readiness, mock cutover rehearsals, blackout period execution, and global go-live sequencing to ensure zero-downtime production deployment.
• Managed hypercare operations focused on getting goods out the door: monitored end-to-end processes from order entry and order confirmation through plant-to-plant stock transfers, picking, packing, goods issue, outbound delivery, export/customs compliance checks, shipment execution, customer invoicing, and AR posting — triaging issues in real time to maintain zero disruption to customer shipments.
• Championed end-to-end customer order journey — order capture through ATP, SAP GTS trade-compliance and export screening once the order was generated, delivery and transportation planning (TM), warehouse execution and distribution (EWM), and final goods issue to get product out the door — ensuring seamless cross-functional integration across commercial, supply chain, and finance functions, culminating in revenue recognition.
• Led organizational change management (OCM) strategy across the full SAP implementation lifecycle — conducted stakeholder impact assessments, assessed operating model impacts, defined change readiness plans, managed resistance, and communicated program value proposition and milestones to all levels of the organization, ensuring business teams were fully prepared ahead of each go-live milestone.
• Designed and delivered role-based end-user training programs and change management initiatives: developed training materials, led instructor-led workshops, established super-user networks, and drove adoption strategies to build confidence and generate engagement ahead of go-live.
• Collaborated with the Master Data Management team on data ownership coordination, cleansing activities, and migration readiness for customer master, vendor master, material master, plant/storage location structures, and pricing conditions — tracking deliverables and ensuring completeness at cutover.
• Built and maintained senior C-level executive stakeholder relationships, driving cross-functional collaboration across business units, IT, PMO, Validation, Finance, Supply Chain, Manufacturing, and external integrators — aligning scope, operating model changes, and roadmap across all workstreams throughout the program lifecycle.
• Led and mentored a team of Project Managers and SAP functional/technical leads — providing day-to-day guidance, performance feedback, and capability development to drive ownership, accountability, and consistent delivery execution across the program.
• Owned program financial and commercial governance: managed scope changes through formal Statement of Work (SOW) amendments and structured change control, tracked budget forecasts, resource utilization, and contract/billing milestones, and reported financial health alongside delivery status to executive sponsors and the PMO.
• Orchestrated production support handover: defined runbooks and playbooks, conducted KT sessions with Basis/functional/ABAP support teams, established ticket routing workflows, and ensured BAU readiness post-hypercare; captured delivery learnings into COE accelerators and templates for reuse across future programs.
• Maintained working-level exposure to SAP BTP-enabled extensions for select integration scenarios, along with high-level familiarity with SAP Cloud ALM as a delivery and operations monitoring tool evaluated within the program governance framework.
• Supported SAP GTS (Global Trade Services) processes for the regulated Life Sciences supply chain, partnering with Global Trade Compliance on denied-party/restricted-party screening, export classification, and customs documentation to keep cross-border, international shipments compliant and on schedule.
• Embedded FDA/GxP controls and CSV compliance into design, testing, and cutover; tracked value realization against program business case and reported scope, budget, and hypercare stability to executive steering committees via Power BI and Tableau.

Sr. Consultant / Test Lead - Marlabs - Remote / On-site

(2017-01 - 2018-09)

Clients: Macrogenics Inc. (Pharmaceutical, Oct 2017–Sept 2018) · Norton Rose Fulbright (Legal, Jan 2017–Jun 2017)

• Led S/4HANA and ECC test programs across pharmaceutical and legal clients — 2,000+ test cases and 13,000 tasks in HP ALM covering SIT, UAT, regression, and FDA compliance testing.
• Defined test strategies, scenarios, and cases with functional workstreams; managed defect triage, executive status reporting, and change management practices across Agile and Waterfall portfolios.

SAP ICM Consultant - Ernst & Young - India

(2014-10 - 2015-08)

• Served as SAP ICM Functional Consultant on a $2.5B telecom industry engagement, delivering end-to-end implementation of the Incentive and Commission Management module — from requirements gathering and blueprint through configuration, testing, and go-live.
• Designed and configured the full ICM solution architecture: commission contracts, plan hierarchies, participation structures, transaction-based and target-based incentive schemes, performance measurement rules, and remuneration calculation logic for a large agent and retail sales force.
• Built and maintained valuation processes and settlement runs, ensuring accurate calculation of commissions, bonuses, and incentive payouts — mapping outputs to SAP FI (Finance) postings and SD (Sales & Distribution) billing documents for seamless end-to-end settlement.
• Configured agent master data, organizational structures, territory assignments, and contract lifecycle management within SAP ICM, supporting the onboarding and ongoing management of thousands of sales agents and retail partners.
• Translated complex business commission rules and incentive policies into SAP functional specifications and configuration designs; collaborated with ABAP developers to build custom enhancements and reports where standard ICM functionality required extension.
• Facilitated As-Is / To-Be process workshops with business and finance stakeholders, identifying gaps between existing commission processes and SAP standard capabilities and driving fit-to-standard decisions to minimize custom development.
• Authored Process Design Documents (PDDs), Technical Design Documents (TDDs), and configuration workbooks; supported UAT by developing test scenarios, tracking defects, and coordinating resolution with functional teams.