Jn Carly Duverlus

Dedicated and customer-focused professional with over 5 years of experience in customer service, call center operations, and remote interpretation services. Strong communication and problem-solving skills with the ability to manage high call volumes while maintaining customer satisfaction. Bilingual in English, French, and Haitian Creole. Experienced in handling insurance claims, customer accounts, and remote support services in fast-paced environments.

Over-the-Phone Interpreter - Freelancer - Remote

(2025-06)

Provide Haitian Creole-English interpretation services for medical, legal, and community clients.

• Deliver accurate and professional consecutive interpretation.
• Maintain confidentiality and comply with ethical standards.
• Adapt quickly to diverse customer and client needs in remote environments.

Call Center Representative - Tyme Global / Citizens Property Insurance Corporation

(2024-10 - 2025-09)

• Assisted customers with insurance claims and account inquiries.
• Managed high-volume inbound calls while maintaining professionalism.
• Resolved customer concerns efficiently and accurately.
• Provided information about company services and claim processes.

Call Center Representative - Belk

(2022-10 - 2024-06)

• Assisted customers with orders, account issues, and product information.
• Maintained high customer satisfaction through effective communication.
• Recommended products and services based on customer needs.
• Handled customer concerns in a fast-paced call center environment.

Customer Service Representative - Advantage Solutions

(2020-01 - 2022-06)

• Responded to customer inquiries and resolved service issues.
• Maintained accurate customer records and data entry.
• Assisted with customer retention and account management.
• Delivered professional support in a high-call-volume environment.

Management and Leadership - Miami Dade Community College (2015 - 2019)