Jo Anne Cowan

Motivated and interested in building a future in the hotel industry, bringing transferable experience in front desk support, reservations, scheduling, client intake, records coordination, and professional communication. Skilled at greeting customers warmly, answering questions, staying organized in busy environments, and helping people feel welcomed, heard, and supported. Known for patience, reliability, teamwork, attention to detail, and the ability to remain calm when handling questions, concerns, or time-sensitive situations.

Excited to apply these strengths to hotel front desk, guest services, reservations, housekeeping and any other hospitality roles while continuing to learn and grow within the industry.

Veterinary Assistant / Client Service Representative at Animal Medical Center of Burtonsville (2025-02 – 2025-07)

• Greeted clients warmly at the front desk, completed check-in and intake steps, answered questions, and provided professional customer service in a busy clinic setting.
• Scheduled appointments, confirmed client information, updated records, and followed detailed office procedures to keep daily operations organized and accurate.
• Answered routine phone and In-Person inquiries, directed clients to the appropriate staff member, and helped maintain a smooth, welcoming reception area.
• Assisted veterinary staff with patient handling, exam room preparation, cleaning, and communication with clients to support smooth appointments and quality care.
• Prepared exam areas, restocked supplies, cleaned equipment, and helped maintain sanitary treatment spaces following clinic procedures.

Veterinary Assistant / Client Service Representative at Animal Place Veterinary Hospital (2022-07 – 2024-07)

• Welcomed clients during check-in and intake with a calm, upbeat approach while gathering information, answering questions, and helping visitors feel supported.
• Managed appointment scheduling, client records, service updates, and daily workflow details while staying organized during high-volume or time-sensitive periods.
• Supported reception operations by answering questions, coordinating appointments, organizing records, and keeping communication clear between clients and staff.
• Supported veterinarians and technicians by safely restraining animals, monitoring patient comfort, preparing rooms, and relaying care instructions to clients.
• Record records information, assisted with intake questions, organized medical records, and helped ensure accurate communication between clients and clinical staff.

Front Desk Concierge / Dog Handler at Dr. Boyd's Veterinary Resort (2021-02 – 2021-12)

• Managed front desk reservations for daycare, boarding, clinic, grooming, and bathing services while helping clients choose options that fit their needs.
• Responded promptly and professionally to phone, email, and In-Person questions about services, records, medications, vaccines, and facility policies.
• Coordinated with outside facilities to confirm records, vaccine documentation, reservations, and accurate check-in information.
• Maintained an organized, guest-ready environment by assisting with room preparation, cleaning, transfers, and service coordination as needed.

Dog Attendant / Client Service Representative at Blue Dog Boarding and Daycare (2019-12 – 2020-04)

CLOSED covid

• Supported daily boarding and daycare operations with reliable customer service, positive communication, and strong attention to guest and client needs.
• Followed care, cleanliness, and safety guidelines while helping maintain a calm, organized environment for clients, guests, and team members.
• Kept reception and service areas clean, sanitary, and guest-ready by organizing spaces, disinfecting equipment, and completing assigned tasks efficiently.

High School Diploma – Albert Einstein High School (2019)