Joan Goodman

Customer service and administrative professional with experience in data entry, appointment scheduling, vendor follow-up, purchase orders, client communication, and front desk support. Skilled at providing accurate information, maintaining professional relationships, and supporting office operations in fast-paced public-facing environments.

Sales Associate - Liza Byrd Boutique - Maryland

(2025-11)

The Maryland based business was started by founder and owner Liza Jarrett and has evolved from painted furniture and whimsical gifts items to stylish, fresh and affordable apparel and accessories for all ages inspired by brightly colored prints and unique trims. The excitement of offering a unique collection of apparel and accessories with a twist for ladies, teens and girls at affordable prices makes each piece unique and fun. Our pieces can be worn from the beach to the cocktail party and offer fresh fashion with a twist.

• Greet and engage customers
• Excellent knowledge of products
• Excellent customer service and follow-up

Front Desk Associate - NSO Wellness Center - Delray Beach

(2025-01 - 2025-05)

Red Light & Photodynamic Therapy, Hair Restoration, Lymphatic & Roller Massages, Exercise Platform, PRP, RF Microneedling, Advanced Skincare Solutions, Injections, Fat Dissolving, GLP-1 Weight Loss and many more.

Interior Designer - Robb & Stucky Interiors - Boca Raton

(2021-09 - 2023-09)

At R&S we offer complete design services with unlimited resources from all the best suppliers to create the house of their dreams

• Discuss services offered
• Discuss product expertise from 260 vendors
• Work with clients from initial contact through delivery
• Make House Call to help clients with beautifully designed homes
• Create floor plans to complete a room or a whole home

Patient Access Center Representative - NYU Langone Health

(2020-01 - 2021-07)

Patient Access Center Representative acts as the first "welcome" on behalf of the NYU physicians. The representative schedules patient appointments, field inquiries and applies specialized services. The representative elicits patient information to ensure that patient needs are met.

• Responded to high-volume phone and electronic inquiries from patients, physicians, employees, and other callers
• Entered and updated information in healthcare systems
• Verified insurance
• Scheduled appointments
• Provided accurate information with professional written and verbal communication

Store Manager - The Grand Tour - Palm Beach, FL

(2019-04 - 2019-04)

Prepared and tracked purchase orders with vendors, followed up with trade clients, maintained accurate product and order information, and used clear written and verbal communication to support daily store operations.

• Greet and engage customers
• Offer superior knowledge of products both Vintage and curated décor from around the world
• Knowledge of fabrics and wallpaper from 35 vendors from around the world
• Execution of purchase orders to vendors for product for the store
• Excellent customer service and follow-up with vendors and trade clients
• Excellent verbal and written communication

Design Consultant - Modani Furniture

(2017-12 - 2018-04)

• Assessing the needs of the customer
• Ensure the design needs are met and exceeded
• Create an entrepreneurial spirit and a passion for building and maintaining relationships

Design Consultant - Our Boat House - Delray Beach, FL

(2017-11 - 2018-12)

Our Boat House Showrooms and website offer unique coastal furnishings including slipcovered furniture, nautical lighting and coastal home décor. The designers help create beautiful coastal home designs that are both classic and comfortable and bring practicality, warmth and comfort for the entire family - a place to enjoy life and to nourish the soul.

• Greet and engage customers in the OBH Coastal Experience
• Excellent knowledge of the 100 vendors' products
• Excellent customer service and follow-up
• Created floor plans and design boards for new homeowners and renovations

Design Consultant - Restoration Hardware - West Palm Beach, FL

(2016-08 - 2017-11)

Design Consultants play an integral role in providing luxury service and assessing the needs of the walk-in clientele within an RH Gallery.

• Qualify and educate customer on services offered by the RH Design Atelier
• Provide product expertise and excellent customer service
• Facilitate the client experience from initial contact through delivery
• Sustained and promoted the Company Values
• Supported and assisted with all curating standards within the Gallery

Carnegie Mellon University

Bowling Green State College El Centro College