Joan Quraani

Detail-oriented Business Analytics student with a strong foundation in electronic engineering, medical assisting, financial operations, and technical support. Experienced in academic support, financial transactions, patient communication, technical troubleshooting, and customer service. Strong analytical, problem-solving, organizational, and communication skills. Bilingual in English and Arabic.

Lab Proctor – Technology Department - Wilmington University - New Castle, DE

(2025-03 - 2026-05)

• Assisted students with technical troubleshooting, software access, and lab-related questions.
• Ensured computer labs were open, operational, and prepared according to scheduled classes.
• Collaborated with IT staff and faculty to resolve technical issues promptly.

Medical Assistant - ChristianaCare - Middletown, DE

(2023-06 - 2024-06)

• Interviewed patients to obtain and document medical information.
• Cleaned and sterilized medical instruments according to established procedures.
• Conducted patient outreach regarding care gaps.
• Assisted patients with scheduling and rescheduling appointments.

Account Technician - Delaware Technical Community College - Newark, DE

(2021-08 - 2023-05)

• Processed 50+ daily financial transactions with 99% accuracy.
• Received and posted payments made by cash, checks, credit cards, and vouchers to student accounts.
• Identified and resolved accounting errors and discrepancies in student accounts.
• Created and arranged customized payment plans based on students' financial situations.

Bachelor of Science - Business Analytics - Wilmington University (2024-08 - 2026-05)

Associate of Science - Medical Assistant - Delaware Technical Community College (2021-08 - 2023-05)

Associate of Science - Electronic Engineering - Delaware Technical Community College (2018-08 - 2022-05)