Quality Program Coordinator at MDX Hawaii (2023-04 – 2026-06)
- Coordinated quality-program activities, reporting, documentation, and follow-up to support program goals and deadlines.
- Managed project planning and tracking in Monday.com; scheduled and facilitated scoping meetings and maintained task updates.
- Prepared Excel reports, mail merges, data uploads, and program documentation with strong attention to accuracy.
- Maintained records and updated quality measures in Cozeva while supporting data integrity and timely reporting.
- Uploaded and organized clinical records from Epic, Queens Epic, and Elations systems to support quality and risk-adjustment review.
- Communicated with providers and internal stakeholders and assisted leadership with program implementation and process improvements.
- Conducted chart audits and quality reviews while following established Medicare Advantage standards and procedures.
BOI (Burden of Illness) Program Coordinator at MDX (2021-11 – 2023-04)
- Provided administrative and program coordination support, including documentation, tracking, communication, and follow-up.
- Supported reporting and data-management activities while maintaining organized records and meeting program deadlines.
HQC (Health Quality Care) Specialist at MDX (2018-05 – 2021-11)
- Supported healthcare quality initiatives through data review, documentation, communication, and administrative coordination.
- Maintained accurate information and assisted with quality-related processes and reporting.
Reporting & Member Services Representative at HMSA – Remedy Temp Agency (2018-03 – 2018-07)
- Prepared and organized reporting documentation to support timely decision-making.
- Developed and updated Excel reports to improve data accessibility and organization.
- Managed departmental email and generated reports to streamline communication.
- Responded to external partner inquiries and provided timely follow-up.
Accounts Payable Specialist at Aqua-Aston Hospitality (2016-09 – 2018-01)
- Verified vendor invoices and supporting documents for accuracy and completeness, helping prevent discrepancies.
- Processed monthly invoices and payments accurately and on schedule to support vendor relationships.
- Entered invoices into the accounting system for payment processing and maintained organized financial documentation.
- Reconciled vendor statements to ensure accounts were accurate and up to date.
Client Services Representative at HMA LLC (2008-04 – 2016-07)
- Assisted members and providers with health insurance benefits, claims, billing questions, and service requests.
- Handled a high volume of client calls while providing accurate, professional, and timely assistance.
- Coordinated email and fax communications and followed up on client inquiries.
