Joana Baez

Bilingual, leveraging knowledge of positive psychology during the workday. results-driven professional with 5 years of experience in high-volume customer service and technical operations. Proven history of rapid career advancement, quickly moving from entry-level roles to technical technician and lead hospitality positions. Strong collaborator who excels in fast-paced environments, combining technical troubleshooting skills with exceptional guest relations.

Banquet Attendant - Delta Sky Lounge - SeaTac, WA

(2026-07)

• Replenishes premium food offerings continuously to maintain strict quality and consistency for high-volume airport lounge guests.
• Maintains pristine cleanliness and organizational standards across all active food and beverage stations.
• Coordinates with culinary and front-of-house teams to guarantee seamless service delivery and support coworker workflows.

Busser & Hostess - 13 Coins Restaurant - SeaTac, WA

(2024-06 - 2026-07)

• Managed guest flow and complex seating charts in a high-volume environment to ensure a strong first impression.
• Executed high-speed table turnover to minimize guest wait times, directly increasing overall sales and server tip volume.
• Bridged front-of-house communication with management to foster a collaborative and high-performing team environment.

Server & Hostess - IHOP Restaurant - SeaTac, WA

(2024-03 - 2025-05)

• Earned promotion from Hostess to Server within months due to strong learning agility and rapid skill mastery.
• Delivered high-quality hospitality in a fast-paced setting, ensuring a positive atmosphere for diverse guests.

Injection Molding & Robot Technician - Yuewei Manufacturing - Mexico

(2020-01 - 2023-12)

• Advanced from Machine Operator to Industrial Injection Technician within one year of employment.
• Handled technical troubleshooting, adjustments, and preventative maintenance for industrial robots and injection machinery.
• Calibrated electronic product manufacturing equipment to maximize production line efficiency and minimize downtime.

Hostess & Server - Fogoncito Mexico Airport - Mexico

(2018-01 - 2020-12)

• Promoted to Server within one month, providing fast, warm hospitality to international airport travelers.
• Balanced full-time academic studies with high-volume restaurant operations, maintaining peak performance.

High School Diploma - Positive Psychology, Physical Activity, and Fitness Programs - Instituto Alpha