Joana Quintero

Physical Therapist with 3 years of experience delivering patient-centered home and clinic-based therapy, combining clinical judgment with strong cultural competence and interpreter skills. Proficient in therapeutic techniques, patient advocacy, and electronic documentation to monitor progress and optimize outcomes. Focused on measurable mobility gains, collaborative care coordination, and adopting evidence-based practices to expand impact on patient recovery.

Assistant translator - CDPI - Mexico

• Facilitated bilingual communication, enhancing client satisfaction and reducing response times.
• Supported management in daily tasks, improving team efficiency and workflow coordination.
• Handled customer inquiries and issues, fostering positive client relations and resolving concerns.
• Streamlined feedback processes, leading to faster resolutions and improved customer satisfaction.
• Managed high-pressure situations with professionalism, ensuring client needs were met promptly.
• Committed to continuously improving personal skills in translation and customer service, positively impacting team dynamics.
• Supported management in optimizing daily operations, significantly improving team efficiency and workflow coordination.
• Resolved customer inquiries swiftly, fostering strong client relations and ensuring a positive service experience.
• Streamlined feedback processes to accelerate issue resolutions, contributing to noticeable gains in customer satisfaction.
• Coordinated with team members to optimize daily operations, significantly enhancing overall workflow efficiency.

Social Services - Centro de Rehabilitación y Educación Especial

• Entering personal data in computer
• Reviewing actions on up-to-date scientific information and use recognized treatments in the right way
• Appropriate steps available to make the right diagnosis, provide treatment and follow-up on their patients' progress
• Tell patients about the advantages, disadvantages, risks and alternatives regarding a proposed treatment or operation
• Provide adequate follow-up to the patient within a reasonable amount of time

Home Therapy

(2022-11 - 2025-10)

• Provided compassionate home therapy services, enhancing patient comfort and fostering trust in treatment plans.
• Implemented tailored therapy programs, leading to measurable improvements in patient mobility and overall health outcomes.
• Assessed patient progress regularly, adjusting interventions to ensure optimal recovery and sustained improvements.
• Introduced new therapeutic techniques, resulting in noticeable gains in patient engagement and satisfaction with care.
• Cultivated strong relationships with patients, promoting trust and open communication to enhance their overall therapy experience.
• Designed and executed individualized therapy plans, achieving substantial improvements in patient mobility and daily living activities.

Degree - Physical Therapy - Universidad del Pacífico Norte campus Culiacán (2021)

English advanced - University of Cambridge (2010 - 2014)

High School Diploma - Lemoore High