Joanie Rathjen

Experienced customer service and administrative professional with strong communication, leadership, and problem-solving skills.

Background includes healthcare registration, telecommunications support, office administration, appointment scheduling, and escalated customer service. Proven ability to work in fast-paced environments while maintaining professionalism, accuracy, and excellent customer care. Experienced with Microsoft Office, team leadership, client support, and handling high-volume phone calls.

Patient Accounts - Conifer Health - Grand Island, Nebraska

(2025-08 - 2025-11)

• Checked in emergency room patients and verified patient information
• Assisted with patient registration and account updates
• Maintained accurate records in a fast-paced healthcare environment
• Coordinated with medical staff to support efficient ER admissions
• Delivered professional and compassionate customer service to patients and families

Administrative Assistant - Andrew Simmons CPA

(2025-11 - 2026-04)

• Scanned, organized, and uploaded confidential tax and client documents
• Assisted clients with paperwork and administrative support
• Maintained accurate digital records and filing systems
• Supported daily office operations with professionalism and confidentiality
• Provided excellent customer service in a busy office setting

Team Lead / Customer Service Representative - Vyve Broadband

(2019-05 - 2025-06)

• Assisted customers with cable, internet, and account-related issues
• Managed inbound and outbound customer service phone calls
• Helped customers with equipment setup, troubleshooting, and returns
• Handled escalated customer concerns and resolved service issues
• Assisted with team support and leadership responsibilities
• Maintained customer account documentation and service records
• Scheduled appointments and coordinated customer service requests

Customer Care and Administrative Business - Lincoln School of Commerce

Customer Service Studies - NTCI Online Training

Customer Service Coursework - Arapahoe Community College (Online)