Office Administrator - Whitebridge Pet Brands
(2024-07 - 2025-09)
Company acquired & position dissolved
- First point of contact, greet visitors, answer phones and manage incoming mail and emails
- Oversee daily office operations to ensure efficiency and organization
- File documents, handle correspondence, ship packages and provide general support
- Manage agendas, travel arrangements and appointments for executives and other key employees
- Order and maintain office supplies, manage inventory, and ensure office equipment is in working order
- Coordinate employee relations activities, including daily replenishment of refrigerator, pantry snacks and coffee station; weekly in-house lunches and monthly birthday celebrations
- Liaise with vendors and oversee the maintenance of the office facility
- Assisting with onboarding new employees and coordinating HR-related tasks
Human Resources Assistant - St. Luke's Hospital
(2023-09 - 2024-07)
- Provide direction and assistance to employees, applicants and visitors
- Onboard 30-50 new hires bi-monthly and ensure 100% on time I-9 compliance
- Facilitate volunteer and student onboarding, including background checks and ID badges
- Create and distribute employee ID badges for all new and current employees in all St. Luke's facilities
- Responsible for transit and ticket sales to employees for events and entertainment
- Provide appropriate information and compose letters regarding employment verifications
- Scan documents and maintain electronic personnel files
- Responsible for daily incoming and outgoing departmental mail
- Provide support to Human Resource Leaders and Business Partners
Office Manager - Matheny Heating & Cooling
(2022-06 - 2023-03)
Company downsize
- Weekly time sheet and PTO management
- Accounts receivable/payable
- Product and warranty registration for customers
- Answer phone calls, dispatch technicians and respond to customer questions
- Maintain vehicle registrations
- Maintain business licensing by municipality
Office Manager - Telle Tire & Auto Centers
(2022-03 - 2022-06)
- File & organization management
- Promotions and event coordination - logistics, ordering, prizes, marketing
- Social media support - article postings, promotional content, respond to customer inquiries
- Ensure consistency and update acquired stores media pages as applicable
- Charity support & community involvement
Personal Property Clerk - Collector of Revenue - City of St. Louis
(2020-10 - 2022-03)
- Collect taxes owed by St. Louis City residents for Personal Property & Real Estate
- Answer customer questions and explain policies
- Explain customer's tax bills in person and via telephone
- Prepare contracts for payment plans
- Share additional resources to help with customer concerns
- Deescalate situations by listening, showing empathy and treating people with respect
Administrative Assistant - McCormack Baron Management
(2020-06 - 2020-10)
Short-term, temporary assignment
- Devise a company-wide action plan around Covid19 safety for residents
- Create documents and flyers for upcoming events for residents and employees at individual properties
- Generate surveys and questionnaires to better understand the needs and concerns of residents and employees at each property
Administrative Assistant - Avis Budget Group
(2017-11 - 2020-03)
- Administer employee changes including leave of absence, pay increases, title changes and termination
- Recruiting, on-boarding and orientation of new hires and
- Maintain compliance and recertification of I-9's and ensure all new hire documents are completed timely and accurately
- Execute time sensitive transactions for union employees
- Create, edit and proofread communications, including confidential information
- Establish and maintain positive working relationships with employees and customers
- Coordinate office services such as personnel, payroll, attendance records and supplies
- Read and screen correspondence, identifying critical issues and prioritizing
- Create and maintain calendars, schedule and organize activities
- Copying, filing, communications, internet research requests, etc.
- Prepare purchase orders and processes invoices and expense reports
- Maintain compliance with EEOC, OSHA, FMLA, DOT and other State and Federal employment laws
- Lead planning of on-site activities and assist management with recognition events
Consulting, Volunteer & Professional Development
(2015-02 - 2017-11)
- Supporting local nonprofits with admin projects
- Refreshed Excel and HRIS skills
- Sharpened customer service skills
- Completed short-term temp assignments as needed
Executive Assistant - Enterprise Fleet Management
(1992-06 - 2015-02)
Company restructuring, position dissolved
- Serve as liaison for Vice President with community leaders and charitable organizations
- Manage tasks, responsibilities, email and voicemail for the Vice President and Sr. Management team
- Maintain calendars for Vice President, management team and conference center
- Manage expenses for Vice President and management team, including expense reporting, company credit cards, invoice tracking and statement reconciliation
- Provide office with a centralized source of administrative management
- Write, proofread and edit internal and external correspondence and memos
- Coordinate travel and create itineraries for senior executives and staff
- Organize meetings, conferences, events and special projects
- Draft meeting and conference agendas
- Create PowerPoint presentations for National Officer's meetings and business development
- Prepare and distribute materials, arrange meals and breaks and executed follow-up for on and offsite meetings, conferences and special events
- Manage and maintain conference and break rooms, including supplies and equipment
- Develop and manage monthly employee recognition program
- Manage employee gift card discount program and employee relations gifts
- Primary Tour Ambassador for guests and assisted with any special requests
- Organize events and fundraising efforts supporting the annual United Way campaign
- Manage receptionist area, including greeting visitors and responding to telephone and in-person requests for information, mail distribution
- Contact for Administrative and Executive Assistants with policy, annual conferences & special events
- Serve on a committee of Executive and Admin Assistants, sharing information ideas and best practices
- Respond to personnel inquiries and resolve employee concerns
- Audit job postings and personnel files
- FMLA and benefits administration
- Expedite system access and equipment requests for new employees
- Operations and Facilities Management; office, kitchen and conference supply requests
- Cultivate working relationships with, building management, vendors, contractors and suppliers
- Coordinate with housekeeping, maintenance, security and IT
