Joann Hertel

Pursuing full-time role that presents professional challenges and leverages interpersonal skills, effective time management, and problem-solving ability. Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.

President at National Association Of Letter Carriers (2023-03 – Present)

• Oversaw contract compliance.
• Local contract negotiations.
• Grievance investigation, writing, and resolution.
• Encouraged creative thinking and problem-solving capabilities.
• Represented NALC at industry conferences and events.
• Prepared annual budget.
• Navigated complex regulatory environments.
• Gave informational and motivational speeches.
• Developed training materials.

City Letter Carrier at USPS (2016-07 – Present)

• Provided exceptional customer service, addressing inquiries regarding mail and package deliveries.
• Navigated through various weather conditions safely while ensuring the prompt delivery of mail items.
• Adhered to all postal regulations and guidelines when handling sensitive materials such as restricted mail items or hazardous substances.
• Promoted community engagement by participating in Stamp Out Hunger Campaign
• Collaborated with fellow letter carriers to ensure complete coverage of assigned routes during absences or vacations.
• Used portable devices to maintain system records by scanning items delivered to homes and businesses.
• Maintained vehicle safety and cleanliness, contributing to a professional image for the postal service.
• Followed Postal Service policies and procedures to maintain integrity of mail and protect customer information.
• Observed traffic and safety regulations for safe transport and delivery of mail.
• Employed GPS and other navigational tools to find shortest routes to locations.

City Letter Carrier at USPS (1994-10 – 2016-07)

• Displayed a strong work ethic, consistently completing deliveries in a safe and efficient manner.
• Provided exceptional customer service.
• Improved customer satisfaction by delivering mail accurately.
• Planned and cased mail in sequence of delivery for designated route.
• Enhanced the public's trust in the postal service by conducting all assigned tasks with professionalism and integrity while representing the organization.

Bachelor's in Interdisciplinary – University of Wisconsin, Green Bay (2010-05)

High School Diploma – St Joan Antida (1984-05)