JoAnn Nguyen

Performed 60+ daily venipunctures across multiple Orange County locations and diverse patient populations, including pediatric, geriatric, and bariatric patients. Collected, processed, and prioritized clinical specimens, facilitating timely STAT testing and laboratory analysis in accordance with established protocols. Trained and mentored new phlebotomy team members in venipuncture techniques, specimen collection, and clinical procedures.

Phlebotomy Technician (Float) - Labcorp - Fountain Valley, CA

(2021-06 - 2025-01)

• Performed 60+ daily venipunctures across multiple Orange County locations and diverse patient populations, including pediatric, geriatric, and bariatric patients.
• Collected, processed, and prioritized clinical specimens, facilitating timely STAT testing and laboratory analysis in accordance with established protocols.
• Trained and mentored new phlebotomy team members in venipuncture techniques, specimen collection, and clinical procedures.
• Conducted routine clinical testing, including vital signs and biometric measurements, drug screening, and glucose tolerance testing.
• Collaborated effectively with diverse clinical teams, providing support with challenging venipunctures and adapting to varying workflows and patient needs.

Assistant Manager - 7 Leaves Café - Costa Mesa, CA

(2018-09 - 2021-06)

• Oversaw daily operations and workflow for 40+ employees while maintaining high standards of performance, professionalism, and service.
• Guided and supported staff, delegated responsibilities, and delivered presentations while modeling effective communication and professional conduct.
• Anticipated and addressed customer and operational needs, prioritized tasks, and maintained efficient workflow in a fast-paced environment.
• Planned and implemented process improvement initiatives to enhance operational efficiency and maintain consistent quality standards.
• Developed a store-wide cleanliness system to standardize sanitation practices, promote accountability, and uphold a safe, welcoming environment.

Bachelor of Science in Nursing - Nursing - West Coast University (2024-04 - 2026-06)

Associate of Arts in Liberal Arts - Science Emphasis; Certificate of Specialization in Pre-Health Science - Golden West College (2018-06 - 2021-05)