Practice Manager - Inspire Veterinary Partners
(2025-01 - 2026-01)
- Oversee daily business office operations, payroll, scheduling, inventory, purchasing, and vendor management.
- Lead recruitment onboarding, training, performance evaluations, and corrective action for administrative and clinical staff.
- Optimize front desk workflows, patient scheduling, and customer service processes.
- Coordinate staff scheduling and workforce planning while monitoring labor utilization and operational needs.
- Analyze workforce, operational, and financial reports to identify trends and support strategic decision-making.
- Maintain compliance with licensing, controlled substance regulations, and company policies.
- Identify and implement process improvements that enhance compliance, employee experience, and operational effectiveness.
- Manage inventory, purchase orders, vendor relationships, and monthly audits for hundreds of SKUs.
- Direct social media, marketing, and community outreach efforts.
- Provide hands on clinic floor support and assist with patient care.
Practice Manager - Mercy Medical Center
(2023-01 - 2025-01)
- Direct business office operations and workforce planning for a large, fast-paced multi-provider physician practice.
- Resolve insurance and payment issues while managing verification, collections, refunds, deposits, and cash reconciliation.
- Manage payroll while ensuring compliance with organizational policies and employment practices.
- Audit patient accounts and billing work queues to ensure revenue cycle integrity, regulatory compliance, and accuracy.
- Utilize Microsoft Excel to prepare reports analyzing workforce trends, productivity, operational performance, and financial data.
- Monitor departmental financial performance through provider productivity, billing work queues, and operational reports.
- Develop and implement SOP's to improve workflow efficiency, documentation consistency, and employee accountability.
- Maintain provider credentialing documentation, licensing renewals, and regulatory compliance requirements.
- Collaborated with executive leadership to resolve operational issues and improve departmental performance.
Physician Practice Coordinator - Mercy Medical Center
(2022-01 - 2023-01)
- Supervise COE Call Center, supporting six specialty departments while ensuring efficient patient access and communication.
- Collaborate with finance team to complete chemotherapy prior authorizations, coordinate with insurance carriers, and connect oncology patients with charity care and payment assistance programs.
- Establish new Orthopedic clinic by directing staffing, operational workflows, and administrative infrastructure.
- Coordinate multidisciplinary cancer conferences and managed operations for the Center of Excellence Call Center.
- Develop and implemented a hospital-wide Medical Assistant Training Manual utilized across multiple departments.
Admissions Access Coordinator - Sheppard Pratt Hospital
(2020-01 - 2021-01)
- Manage patient admission, transfer, and discharge processes while maintaining confidentiality and organizational compliance.
- Coordinate with insurers, government agencies, and community partners to facilitate patient placement.
