Joanna Durham

Human Resources Management professional with 10+ years of experience translating HR strategy into operational plans that improve workforce performance, engagement, and organizational effectiveness. Trusted advisor to senior leaders with a proven record in employee relations, talent development, HR operations, change management, and workforce analytics. Skilled at aligning HR initiatives with business goals to drive culture change, improve KPIs, and support large-scale transformations, including integrations.

Expert in designing training and succession programs, optimizing HR processes, and using data-driven insights to identify talent gaps, shape succession strategies, and measure impact while coaching managers to raise performance across union and non-union environments. Demonstrated success delivering measurable results such as reduced turnover, shortened time-to-fill for critical roles, and improved engagement and performance metrics through targeted talent and development interventions. Proven ability to build consensus across stakeholders, lead cross-functional teams through complex integrations, and partner with COEs and labor relations to resolve systemic issues while embedding sustainable HR practices.

Development Manager of HRIS & Workforce Programs at IQ Fiber (2025-08 – Present)

• Developed collaborative relationships with internal teams and external partners, aligning community projects with workforce planning and HR-supported engagement strategies.
• Managed Workday and Salesforce integrations to automate ROE contract workflows, maintain data integrity across, and build operational dashboards for rollout staffing & onboarding metrics.
• Leveraged market and performance data to identify operational gaps and recommend process, communication, and organizational adjustments that improved satisfaction and retention by 15%.
• Oversee cross-functional workstreams, ensuring project teams are supported with clear communication, accountability expectations, and conflict-resolution practices.
• Managed contract lifecycle workflows with a strong focus on compliance, documentation accuracy, and risk mitigation.
• Designed and executed workforce development and onboarding programs for community-facing roles, coordinating recruitment, training, and performance calibration to reduce time-to-fill and increase role readiness.
• Partnered with HR Centers of Excellence to streamline service delivery, improve organizational workflows, and address workforce-related stakeholder needs.
• Led HRIS-driven workforce and succession planning using Workday and Tableau with SAP/payroll integrations to produce headcount forecasts, budget-aligned reports, and executive talent dashboards for 100+ employees.

Senior Manager of HR Strategy & Talent Insights at Comcast (2022-07 – 2025-05)

• Partnered with HR Centers of Excellence to streamline service delivery, improve organizational workflows, and address workforce-related stakeholder needs.
• Led HRIS-driven workforce and succession planning using Workday and Tableau with SAP/payroll integrations to produce headcount forecasts, budget-aligned reports, and executive talent dashboards for 100+ employees.
• Analyzed workforce metrics, including attrition, engagement, and performance data, to guide strategic HR planning and influence quarterly talent reviews for 100+ employees.
• Delivered HR-led compliance training on employee handbook policies, code of conduct, and national operating guidelines, improving policy adherence and leadership accountability.
• Oversee cross-functional teams through change initiatives that improved execution speed by 23% and enhanced team alignment during organizational restructuring.
• Led succession planning and leadership development initiatives, identifying high-potential talent, creating individualized development plans, and coordinating mentorship to strengthen bench depth and internal mobility.
• Collaborated with HR and training teams to redesign regional learning programs, increasing training completion rates by 15% and improving skill readiness across teams.
• Administered LMS and performance modules (Workday/Salesforce/Tableau) to track training completion, competency assessments, and escalation trends, enabling data-driven program adjustments and executive reporting.
• Directed Six Sigma-based process improvement initiatives that reduced customer complaints by 20% and strengthened employee performance feedback loops.
• Managed rollout of a performance dashboard across multiple stores, increasing visibility into workforce productivity and supporting data-driven HR decision-making.
• Analyzed employee and customer escalation trends to identify coaching needs, resulting in improved frontline training and an 18% increase in NPS.

Manager of Learning & Performance Excellence at Comcast (2017-02 – 2022-07)

• Collaborated with HR and training teams to redesign regional learning programs, increasing training completion rates by 15% and improving skill readiness across teams.
• Administered LMS and performance modules (Workday/Salesforce/Tableau) to track training completion, competency assessments, and escalation trends, enabling data-driven program adjustments and executive reporting.
• Directed Six Sigma-based process improvement initiatives that reduced customer complaints by 20% and strengthened employee performance feedback loops.
• Managed rollout of a performance dashboard across multiple stores, increasing visibility into workforce productivity and supporting data-driven HR decision-making.
• Analyzed employee and customer escalation trends to identify coaching needs, resulting in improved frontline training and an 18% increase in NPS.
• Created job aids, competency-based materials, and performance support tools that improved employee capability and consistency across the region.

Assistant Manager of Workforce Management at Comcast (2013-09 – 2017-02)

• Led performance management activities, including evaluations, coaching, and development plans for retail consultants.
• Operated predictive-scheduling and time-and-attendance tools (Kronos integrations) and supported ML-enabled rostering, ensuring accurate labor data, optimized peak-hour coverage, and reduced scheduling exceptions.
• Created individualized improvement plans and provided structured feedback to support employee growth & career advancement.
• Oversaw daily workforce operations, improving KPIs while ensuring a compliant, safe, and inclusive workplace.
• Optimized labor scheduling using predictive modeling to reduce costs while maintaining service levels and preventing burnout.
• Facilitated peer workshops for Assistant Managers to improve leadership capability, performance management proficiency, and HR policy familiarity.

Master of Business Administration in Business Administration – DELAWARE STATE UNIVERSITY (2027-05)

Bachelor of Science in Human Resource Management – WILMINGTON UNIVERSITY

Certificate in Project Management – WILMINGTON UNIVERSITY