Joanna Wiekierak

Business Operations and Executive Partnership professional with 10+ years of experience driving operational excellence, leading cross-functional initiatives, and supporting executive leadership in high-growth and evolving environments. Recognized for the ability to bring structure to ambiguity, optimize processes, and execute strategic programs that improve organizational effectiveness. Trusted partner to senior leaders across Go-To-Market, Sales, Customer Success, Solutions Consulting, Strategy & Operations, and Executive Leadership teams.

PMP-certified with expertise spanning business operations, program management, executive communications, stakeholder engagement, event execution, and continuous process improvement. Known for adaptability, resourcefulness, and building strong relationships that enable teams and leaders to achieve business objectives.

Executive Business Partner at Zscaler (2023-10 – 2026-06)

Selected to support executive leadership across multiple Go-To-Market organizations through business operations, program management, executive partnership, and strategic initiative execution. Leveraged exceptional adaptability and business acumen to successfully support a diverse portfolio of leaders including the Field CTO, SVP of Global Strategic Pursuits, VP/CTO of Solutions Consulting, VP of Global Renewals, VP of Strategy & Operations, and Americas Sales leadership. Recognized for the ability to thrive in ambiguity, establish scalable processes, drive cross-functional collaboration, and execute high-impact programs that strengthened organizational effectiveness.

• Successfully led planning and execution of a 160-person GTM enablement event within the first 90 days of employment, partnering with executive leadership to deliver a high-impact experience. Awarded an Impact Award, bonus recognition, and written commendation from senior leadership and the Chief Revenue Officer for outstanding performance.
• Managed a high-visibility executive communications program supporting Global Strategic Pursuits, Private Equity, and MA&D organizations by collecting and validating organizational updates, coordinating stakeholder contributions, and ensuring data integrity within Salesforce. Designed, edited, and delivered executive-level newsletters for distribution to the CEO, executive leadership, stakeholders, and shareholders, improving visibility into key initiatives and business outcomes.
• Partnered with senior leaders across the organization to drive a companywide role clarity initiative by collecting, standardizing, and presenting organizational data that was ultimately delivered to leadership and rolled out during Sales Kickoff.
• Repeatedly selected to support newly formed teams and executive leaders across multiple GTM organizations due to a reputation for adaptability, operational excellence, and the ability to quickly establish structure, drive alignment, and execute in rapidly changing environments.

Executive Marketing Assistant at Ortho Molecular Products, Inc. (2022-09 – 2023-09)

Selected to strengthen marketing operations through strategic business planning, project management, process improvement, and executive partnership. Led complex initiatives from conception through execution while supporting executive leadership in a fast-paced and highly collaborative environment. Leveraged business analysis, operational planning, and continuous improvement methodologies to optimize workflows, enhance organizational effectiveness, and drive successful business outcomes.

Cultivated strong cross-functional relationships to ensure alignment, accountability, and successful project delivery.

• Revitalized the multi-million-dollar marketing budget, optimizing resources and increasing margin by 2.5%.
• Redesigned the project management framework through strategic analysis and targeted training implementation, leading to a 25% reduction in project errors and delays.
• Championed continuous improvement initiatives through tactical planning and program implementation.
• Acted as the business partner to the Marketing Director, providing operational business insights, identifying opportunities for improvement, and supporting departmental decision making.
• Managed executive operations including calendar management, travel coordination, expense reporting, and prioritization of competing business initiatives.

Executive Assistant at Bright Light Medical Imaging (2018-09 – 2021-06)

Strategically recruited to optimize companywide operations and administrative processes that increased organizational efficiency, productivity, and profitability. Partnered closely with executive leadership on operational initiatives, human resources programs, provider onboarding, and process improvement efforts. Designed and maintained a comprehensive medical records system while leveraging reporting and business analysis to identify opportunities for operational excellence and scalable growth.

• Increased marketing team productivity through consolidation and redesign of reporting processes, creating a streamlined lead-generation framework that improved efficiency and visibility.
• Strengthened stakeholder engagement through development and implementation of a structured screening process, increasing stakeholder satisfaction by 70%.
• Improved organizational effectiveness through creation and implementation of a standardized physician credentialing program that enhanced onboarding efficiency and compliance.
• Identified, developed, and secured a strategic partnership with Oak Street Health, contributing to a 20% increase in organizational profit margin.

Executive Chiropractic Assistant at Helping Hands Chiropractic Care (2014-08 – 2018-08)

Selected to transform business operations through process optimization, operational support, recruiting initiatives, and strategic marketing programs. Leveraged automation, employee training, and financial analysis to improve efficiency, strengthen operational performance, and support organizational growth.

• Implemented two strategic marketing initiatives that increased new patient acquisition by 10%.
• Spearheaded the organization-wide transition from ICD-9 to ICD-10 coding, ensuring compliance and minimizing operational disruption.
• Improved operational efficiency and executive productivity through strategic calendar management, workflow coordination, and administrative process enhancements.
• Produced and analyzed financial reporting to identify operational challenges and recommend process improvements that supported business objectives.

Bachelor of Science – Dominican University