Joanne Gagnon

Offering strong interpersonal skills and genuine interest in customer service. Brings ability to quickly learn and adapt to processes and procedures necessary for role. Ready to use and develop communication and customer service skills

Retail Accounting Clerk - Na Hoku - Honolulu, HI

(2015-04 - 2016-05)

• Assisted in monthly reconciliation of accounts to ensure consistency and accuracy.
• Maintained filing systems for accounting documents to enhance retrieval efficiency.
• Utilized accounting software for data entry and report generation, improving workflow.
• Collaborated with team members to resolve discrepancies in financial documentation.
• Maintained organized filing systems for accounting records, ensuring easy access to crucial financial information when needed.
• Collaborated with other accounting clerks to maintain a cohesive and supportive work environment, fostering knowledge sharing and continuous improvement efforts.
• Matched purchase orders with invoices and recorded necessary information.

Teller - Bank of Hawaii - Honolulu, HI

(2014-08 - 2015-04)

• Processed customer transactions accurately and efficiently in high-volume banking environment.
• Assisted customers with inquiries, providing information on products and services.
• Maintained cash drawer integrity through diligent cash handling practices.
• Collaborated with team members to ensure optimal branch operation and customer satisfaction.
• Monitored account activity for fraud detection and compliance with banking regulations.
• Resolved customer issues promptly, enhancing overall client experience and retention.
• Implemented process improvements that streamlined transaction workflows, boosting efficiency within the branch.
• Balanced cash drawer daily and resolved discrepancies to provide accurate data regarding cash flow.
• Disbursed cash and checks accurately while maintaining security of cash drawers.
• Processed customer transactions promptly, minimizing wait times.
• Promoted a welcoming atmosphere in the branch by greeting customers warmly upon arrival and addressing them by name when possible.
• Managed high-volume transactions efficiently while maintaining attention to detail, ensuring accurate processing for customers.
• Developed strong relationships with customers through exceptional service, fostering loyalty and trust.
• Contributed to a positive work environment by demonstrating professionalism, courteousness, and a strong work ethic.
• Increased cross-selling opportunities by identifying customer needs and recommending appropriate banking products or services.
• Demonstrated adaptability during peak business hours by multitasking and prioritizing tasks to maintain efficiency and quality of service.
• Educated customers on use of banking website and mobile apps.

Automated Logistical Specialist (92A) - US Army - Fort Carson, CO

(2016-02 - 2018)

• Managed logistics operations, ensuring timely delivery of supplies and equipment.
• Coordinated inventory management, optimizing storage solutions and minimizing waste.
• Utilized automated systems for tracking shipments and maintaining accurate records.
• Streamlined supply chain processes, enhancing operational efficiency and reducing turnaround times.
• Developed standard operating procedures to improve compliance with military regulations.
• Oversaw the execution of logistical plans during training exercises, ensuring resource availability.

Bachelor of Science - Hotel And Restaurant Management - Divine Word College (2010-03)

Certified Nurse Assistant - MMS Caregiving School (2011)