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Patient Scheduling Coordinator at Village Medical Center (2022-03 – Present)
Assisting patients with scheduling appointments, requests for medications, referrals, answering questions regarding requests and call backs from providers, transferring patients to triage when i feel needed, patient portal assistance for communication with provider, view their lab results, documenting urgent as well as standard call backs, assisting insurance companies with questions needed for patients, abiding by strict Hippa laws and most important exceptional customer service.
Call center for mortgages at Cenlar FSB (2017-08 – 2020-09)
Assisting customets with escrow tax questions insurances payments escalating calls for upset customers hardships correct transfers of calls billing disputes updating current client information when needed fema information
