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Currently the Practice Manager of a very busy 4200 patient medical practice. Responsible for the overall operational and business aspects of running the practice. This includes managing, recruiting and supervising non clinical staff, managing staff schedules ensuring adequate staffing levels.
Conduct performance evaluations and resolve any staff and patient complaints, issues and grievances. Manage the practice finances, oversee payroll and manage the accounts and resources whilst ensuring high-quality patient care and compliance with regulations. Responsible for managing the practice's physical space including maintenance and security.
Developed all current policies and procedures. Contributed to the development of the business strategy and identified opportunities for growth and improvement. Regularly represent the practice at meetings, liaising with external stakeholders.
Practice Manager at Lanchester Medical Centre (2022-01 – Present)
Currently the Practice Manager of a very busy 4200 patient medical practice. Responsible for the overall operational and business aspects of running the practice. This includes managing, recruiting and supervising non clinical staff, managing staff schedules ensuring adequate staffing levels.
Conduct performance evaluations and resolve any staff and patient complaints, issues and grievances. Manage the practice finances, oversee payroll and manage the accounts and resources whilst ensuring high-quality patient care and compliance with regulations. Responsible for managing the practice's physical space including maintenance and security.
Developed all current policies and procedures. Contributed to the development of the business strategy and identified opportunities for growth and improvement. Regularly represent the practice at meetings, liaising with external stakeholders.
Assistant Practice Manager at Lanchester Medical Centre (2016-01 – 2022-12)
Role included the smooth running of the daily operations, including appointment scheduling, maintaining a safe and efficient work environment. Deputising for the Practice Manager when required.
Medical Secretary at Lanchester Medical Centre (2009-01 – 2016-12)
Dealing with all referrals, letters and reports, meeting agendas and minutes relating to the practice. Developed processes for managing all private work and reports relating to General Practice.
Team Secretary at Transitions Service, Child and Adolescent Mental Health Team (2007-01 – 2009-12)
Dealing with service users and their families. Arranging Clinicians diaries and appointments. Typing of all notes and reports.
Medical Receptionist at Dr Mazarello and Fairs (2001-01 – 2009-12)
Medical receptionist dealing with patients and their families, booking appointments and ordering prescriptions.
GCSE in English Language – Park View Comprehensive School (1990-01 – 1995-12)
GCSE in English Literature – Park View Comprehensive School (1990-01 – 1995-12)
GCSE in Maths – Park View Comprehensive School (1990-01 – 1995-12)
GCSE in Business Studies – Park View Comprehensive School (1990-01 – 1995-12)
GCSE in Dual Science – Park View Comprehensive School (1990-01 – 1995-12)
RSA in Word Processing 1-3 – New College Durham (1995-01 – 1997-12)
RSA in Audio Transcription 1-2 – New College Durham (1995-01 – 1997-12)
RSA in Medical Audio Transcription 1-2 – New College Durham (1995-01 – 1997-12)
Certificate in Communications in Business – New College Durham (1995-01 – 1997-12)
Diploma in AMSPAR Diploma in Health Service Reception – New College Durham (1995-01 – 1997-12)
Certificate in AMSPAR Certificate in Medical administrative Studies and legal aspects relating to Health and Social Services – New College Durham (1995-01 – 1997-12)
Access to Higher Education in Psychology Level 3 – New College Durham (2007-01 – 2008-12)
Access to Higher Education in Sociology Level 3 – New College Durham (2007-01 – 2008-12)
Access to Higher Education in Social Welfare Level 3 – New College Durham (2007-01 – 2008-12)
Access to Higher Education in Health Promotion Level 3 – New College Durham (2007-01 – 2008-12)
