Joanne Marshman

Currently the Practice Manager of a very busy 4200 patient medical practice. Responsible for the overall operational and business aspects of running the practice.

Practice Manager - Lanchester Medical Centre - Durham Road, Lanchester, Durham

(2022-01)

Currently the Practice Manager of a very busy 4200 patient medical practice. Responsible for the overall operational and business aspects of running the practice.

• Managing, recruiting and supervising non clinical staff
• Managing staff schedules ensuring adequate staffing levels
• Conducting performance evaluations and resolving staff and patient complaints, issues and grievances
• Managing the practice finances, overseeing payroll and managing the accounts and resources
• Ensuring high-quality patient care and compliance with regulations
• Managing the practice's physical space including maintenance and security
• Developing all current policies and procedures
• Contributing to the development of the business strategy
• Identifying opportunities for growth and improvement
• Regularly representing the practice at meetings and liaising with external stakeholders

Assistant Practice Manager - Lanchester Medical Centre - Durham Road, Lanchester, Durham

(2016-01 - 2022-01)

Whilst Assistant Practice Manager responsible for the smooth running of daily operations.

• Appointment scheduling
• Maintaining a safe and efficient work environment
• Deputising for the Practice Manager when required

Medical Secretary - Lanchester Medical Centre - Durham Road, Lanchester, Durham

(2009-01 - 2016-01)

Dealing with all referrals, letters and reports, meeting agendas and minutes relating to the practice.

• Developed processes for managing all private work and reports relating to General Practice

Team Secretary - Transitions Service, Child and Adolescent Mental Health Team - Chester le Street, Co Durham

(2007-01 - 2009-01)

Dealing with service users and their families.

• Arranging Clinicians diaries and appointments
• Typing of all notes and reports

Medical Receptionist - Dr Mazarello and Fairs - Concord Medical Centre, Washington

(2001-01 - 2009-01)

Medical receptionist dealing with patients and their families.

• Booking appointments
• Ordering prescriptions

GCSE - English Language, English Literature, Maths, Business Studies, Dual Science - Park View Comprehensive School (1990-01 - 1995-01)

RSA Diploma - Word Processing, Audio Transcription, Medical Audio Transcription, Communications in Business, Shorthand, Medical Shorthand, Health Service Reception, Medical A - New College Durham (1995-01 - 1997-01)

Access to Higher Education - Psychology Level 3, Sociology Level 3, Social Welfare Level 3, Health Promotion Level 3 - New College Durham (2007-01 - 2008-01)

Certificate - Aspiring Practice Management Certificate, Safeguarding Adults Level 3, Safeguarding Children Level 3, Information Governance, GDPR, Health and Safety, Infection - North East Integrated Care Board (2022-01 - 2023-01)