Joanny Penaloza

Customer focused professional with 3+ years of experience in fast paced service and administrative roles. Skilled in communication, conflict resolution, and delivering high quality customer experiences. Seeking to leverage strong interpersonal skills and adaptability as a Flight Attendant with United Airlines.

Office Administrator- Transportation & Billing at Alfaro's Transportation LLC (2023-02 – Present)

• Processed and managed daily load tickets to generate accurate and timely invoices for clients
• Manage high volume communications while maintaining professionalism and efficiency in a fast-paced environment.
• Prepared and processed payroll on a regular basis, ensuring accuracy for all drivers

Sales Associate at Once Upon A Child (2022-05 – 2023-02)

• Accurately managed cash, credit and trade transactions using point of sale systems
• Communicated offers to customers clearly and respectfully
• Collaborated with team members to meet daily sales goals and showcased in demand items to increase visibility

Guest Services at Lasagna House III (2022-02 – 2022-05)

• Ensured orders were prepared correctly and on time by coordinating with kitchen staff
• Provided excellent customer service over the phone, resolving order issues and answering questions professionally
• Delivered accurate and efficient service while maintaining positive customer interactions

Team Member/ Cashier at Whataburger (2021-04 – 2021-10)

• Handled cash, credit, and mobile payments with accuracy and professionalism
• Received recognition for reliability, speed, and customer compliments
• Learned to adapt quickly to different roles, including cashier, food prep and new employee trainer

Associates of Arts (FOS): Business in Accounting – Lone Star College- Kingwood (2028-07)

High School Diploma – James Madison High School (2024-04)