Joceline Tumi

Results-driven healthcare professional with extensive experience as a Director of Admissions, Administrative Assistant, Concierge, and Certified Nursing Assistant. Proven track record of increasing admissions, building strong relationships with case managers and referral sources, verifying insurance coverage, and delivering exceptional client and family support. Motivated by helping clients receive quality care while ensuring smooth operations through strong communication, leadership, customer service, and organizational skills.

Skilled in admissions management, patient care, insurance verification, relationship building, EMR systems, team collaboration, and problem-solving.

Admissions Director - Unity Rehabilitation Center - Miami, FL

(2023-06 - 2026-02)

• Managed all aspects of the admissions process for a rehabilitation and skilled nursing facility.
• Developed and maintained strong relationships with hospital case managers, discharge planners, and healthcare professionals to generate patient referrals.
• Conducted presentations to hospitals, healthcare partners, and community organizations to promote facility services.
• Reported admissions activity, census goals, and performance metrics to facility administrators and regional corporate leadership.
• Coordinated patient admissions from hospitals and other healthcare settings to ensure seamless transitions of care.
• Verified insurance coverage, benefits, and authorization requirements prior to admission.
• Collaborated closely with social services, business office, nursing staff, and clinical teams to facilitate successful patient placements.
• Maintained ongoing communication with patients' families, providing updates and addressing concerns throughout the admission process.
• Worked alongside marketing representatives to increase facility visibility and referral opportunities.
• Assisted in achieving and maintaining census goals through effective relationship management and admissions strategies.
• Ensured accurate documentation and compliance with facility policies and healthcare regulations.

Administrator Assistant - Unity Rehabilitation Center - Miami, FL

(2023-06 - 2026-02)

• Provided administrative support to facility leadership and department managers.
• Managed schedules, correspondence, reports, and office documentation.
• Assisted with data entry, record maintenance, and preparation of operational reports.
• Coordinated communication between departments, residents, families, and external healthcare providers.
• Supported admissions, business office, and social service functions as needed.
• Maintained confidential records in accordance with HIPAA and facility policies.
• Assisted with appointment scheduling and phone management.
• Assisted with office organization and daily operational activities.

Certified Nurse Assistant - University of Miami Bascom Palmer Eye Institute - Miami, FL

(2021-01 - 2023-05)

• Provided direct patient care and support in both pre-operative and post-operative areas, ensuring patient comfort, safety, and well-being.
• Assisted nursing staff with patient preparation before procedures and monitored patients during recovery.
• Obtained and documented vital signs, including blood pressure, pulse, temperature, and oxygen saturation.
• Reported changes in patient condition and concerns promptly to the Charge Nurse and clinical team.
• Communicated with patients and family members by phone, providing updates and information as directed by nursing staff.
• Delivered exceptional customer service to patients, families, and visitors, helping create a positive healthcare experience.
• Assisted front desk personnel with patient inquiries, check-in support, and general customer service needs during high-volume periods.
• Maintained adequate inventory levels by restocking medical supplies, equipment, and patient care items for nursing staff.
• Ensured patient rooms, clinical areas, and nursing stations remained organized, clean, and prepared for daily operations.
• Collaborated with nurses, physicians, and other healthcare professionals to support efficient patient flow and quality care.
• Adhered to infection control protocols, patient confidentiality standards, and facility policies.

Associates in Science - Miami Dade College (2019-09 - 2022-05)