Jocelyn Olivera

Recent Georgia State University graduate with a Bachelor of Science in Psychology and a minor in Criminal Justice. While in college, I took courses such as Mental Health Issues in Criminal Justice and Abnormal Psychology. These classes deepened my interest in this field and motivated me to pursue a career helping individuals.

I am empathetic, detail-oriented, and passionate about supporting individuals facing mental health challenges. I have worked in fast-paced customer service for almost ten years, strengthening my skills in organization, teamwork, communication, time management, and more.

Barista at Starbucks Coffee Company (2020-11 – Present)

• Connect with customers to provide friendly and personalized connections
• Communicate with customers to ensure a positive experience
• Prepare beverages and food according to standards and customizations
• Adapt to multiple roles and responsibilities during shifts in a fast-paced environment

Manager at Pelican's Snoballs (2020-03 – 2023-11)

• Responsible for opening and closing the store
• Managed cash counts at the beginning and end of the shifts
• Made sure the store was clean, organized and prepared for the next shift
• Dealt with any issues a customer had and came to a solution

Bachelor of Science in Psychology – Georgia State University (2025-12)

Minor in Criminal Justice – Georgia State University (2025-12)