Server | Host | Busser | To-Go Specialist | Certified Coach - Miller's Ale House - Daytona Beach & Port Orange, FL
(2024-04 - 2026-07)
- Maintain guest satisfaction scores above 90% while consistently exceeding sales goals through exceptional customer service.
- Greet guests professionally, creating welcoming first impressions and ensuring a positive customer experience.
- Answer high-volume phone calls, respond to customer inquiries, and direct calls appropriately.
- Process payments accurately using POS systems while maintaining attention to detail.
- Manage multiple responsibilities simultaneously in a fast-paced, high-volume environment.
- Resolve customer concerns professionally and efficiently.
- Selected as a Certified Coach to train and mentor new team members on company standards and procedures.
- Demonstrate reliability through excellent attendance and flexible scheduling.
- Strengthened communication, organization, and multitasking skills transferable to office and medical administrative settings.
Stylist - Shellsea Boutique - DeLand, FL
(2022-07 - 2023-08)
- Assisted customers by providing personalized styling recommendations based on individual needs.
- Built lasting customer relationships through exceptional service and communication.
- Maintained organized merchandise displays and ensured a clean, welcoming environment.
- Processed cash and credit card transactions accurately using POS systems.
- Promoted store loyalty programs to increase customer retention.
- Assisted with daily store operations while maintaining attention to detail and organization.
Receptionist - The Cloisters - DeLand, FL
(2022-05 - 2022-08)
- Greet visitors and clients warmly, providing excellent customer service with a friendly and professional demeanor.
- Manage multi-line phone systems to handle inquiries, direct calls accurately, and relay messages promptly.
- Maintain organized reception areas, including filing documents, managing calendars, and updating spreadsheets.
- Utilize office management software such as Microsoft Office and productivity tools to support daily administrative tasks.
- Handle clerical responsibilities including proofreading documents and managing correspondence.
- Support office operations by coordinating appointments, managing schedules, and assisting with general administrative duties.
