Office Floater/Scheduler - Summit Primary Care - Hermitage, TN
(2022-01 - 2026-12)
- Personally greeted an average of 90 patients daily at the front desk, ensuring they felt welcomed and informed about their appointments.
- Managed appointment scheduling using the Epic electronic health record system, reducing patient wait times by 15%.
- Improved patient satisfaction by effectively managing front desk operations, including greeting patients and coordinating appointments for 50 patients daily.
- Scheduled appointments accurately using reservation software, reducing conflicts or double-booking.
- Managed confidential patient information for over 100 patients daily while strictly adhering to company privacy guidelines.
- Executed daily front desk duties, including answering phones and scheduling appointments, in strict adherence to company policies and procedures.
- Resolved an average of 15 billing discrepancies each week, ensuring accurate client accounts and enhancing client satisfaction.
- Answered a multi-line phone system, handling multiple inquiries daily and directing calls to appropriate staff members.
- Maintained accurate records for over 500 patients while upholding confidentiality and compliance with HIPAA regulations through regular audits and training sessions.
- Scheduled and coordinated over 100 appointments weekly, effectively optimizing staff time and resources using Square POS.
- Processed an average of 50+ pieces of incoming mail and packages weekly, distributing to personnel using an organized tracking system.
- Delivered exceptional customer service by addressing 50+ inquiries daily and resolving issues efficiently using Square POS.
- Verified 100+ insurance policies monthly for accuracy and compliance with HIPAA regulations using resources from BCBS, UHC, Aqualife Medicare, Cigna, and Tricare websites.
- Collected copays and deductibles from 50+ patients daily, maintaining billing accuracy through diligent record-keeping.
- Made 15+ reminder calls daily for next-day appointments.
- Assisted in resolving patient concerns for over 50 patients daily, fostering positive relationships and contributing to improved customer satisfaction.
- Streamlined front desk operations by implementing effective filing systems for patient documents.
- Trained new receptionist on office policies and procedures, promoting consistency in service delivery.
- Greeted patients at front desk and engaging in pleasant conversation while managing check-in process.
Production Supervisor - Midwest Cheese INC - Corsica, SD
(1997-01 - 2022-12)
- Supervised a team employees in daily cheese production, ensuring quality standards and safety protocols were met.
- Trained and mentored team members on equipment operations and production operations.
- Implemented process improvements that enhanced operational efficiency and reduce waste.
- Coordinated workflow schedules to optimize resources allocation and meet production targets.
- Monitored weekly inventory levels of raw materials, triggering orders to maintain supply for seamless operations.
- Resolve issues quickly to maintain productivity goals.
- Oversaw daily production schedules for a team, successfully meeting tight deadlines and adjusting workflows to accommodate increased order volumes.
