Jodie Jones

Operations, logistics, and administrative professional with more than 20 years of experience coordinating personnel, schedules, communications, and daily operations in demanding environments. Proven ability to manage records, support teams, solve problems, and maintain efficient operations while delivering exceptional customer service. Experienced in logistics coordination, administrative support, reporting, customer relations, and information systems management.

Recognized for reliability, adaptability, and strong organizational skills.

Operations, Communications & Administrative Coordinator - ROYAL NAVY

(2001-10 - 2021-12)

• Coordinated daily operations, personnel scheduling, reporting, and administrative support for a 25-person department in a fast-paced operational environment.
• Maintained personnel records, tracked assignments, and ensured accurate documentation and reporting.
• Served as a primary point of contact for operational and technical support, resolving issues efficiently and minimizing disruptions.
• Managed secure communications and information systems requiring accuracy, attention to detail, and compliance with established procedures.
• Prepared reports, maintained spreadsheets, and monitored operational data to support decision-making and operational planning.
• Collaborated across multiple departments to ensure effective communication and timely completion of tasks.
• Supported onboarding, training coordination, and personnel administration functions.
• Consistently operated in time-sensitive environments requiring professionalism, adaptability, and strong organizational skills.

Customer Service Representative & Delivery Driver - TESCO

(2022-01 - 2023-07)

• Delivered exceptional customer service in both retail and home-delivery environments.
• Assisted customers with orders, inquiries, and issue resolution while maintaining a positive customer experience.
• Accurately selected, packed, and delivered customer orders within strict delivery schedules.
• Built strong customer relationships through professionalism, reliability, and communication.
• Managed delivery routes, documentation, and workload prioritization in a fast-paced environment.
• Consistently met productivity and customer service targets while maintaining attention to detail.

Coursework - Business, Communication, and Computer Information Systems - Cypress College

California High School Equivalency Certificate - GED - GED Testing Service (2024)

Secondary Education - United Kingdom