Travel Professional - World Travel Holdings - Remote
(2022-01)
Our Motto is "Delivering a Remarkable Experience." Working for one of the leading online booking services for the past 30 years, I have been fortunate to have an EXTREMELY high repeat business for my tenure at the company. This, I feel, is because my clients know that I do what I say and will go the extra mile for them. I am an endless researcher and strive to always get an answer.
I have won 3 cruises due to my competitive nature and enjoy supporting my teammates whenever I can be of assistance. Working remotely, I have excellent time management skills. It is my responsibility to report to work on time, take my breaks according to the schedule and adhere to the rules that govern our schedules to get the most out of each workday.
I am in sales, so it is my job to close the sale. I am selling the public what they want after listening and asking key questions. I know what I am selling because I cruise in my free time. Clients like firsthand knowledge.
- Take One inbound call per hour and three outbound calls to keep the OMS up to date and keep working my client base.
Veterinary Practice Manager - Hight Veterinary Hospital - Charlotte, NC
(1999-01 - 2021-12)
- People and relationships: Employee relations; human resources; staffing; hiring; scheduling; employee benefits; staff meetings; employee advocacy; performance management; mediating disputes, conflict resolution, and resolving escalated client complaints; serving as liaison with external professional resources (such as vendors), consultants, marketing firms, attorneys, animal control, sheriff, and other service providers.
- Organization of workflow: Appointment and surgery scheduling, patient and client flow, staffing levels, hospital protocols, task delegation, assignment of staff roles.
- Finances: Budgeting, accounts payable and accounts receivable, payroll, purchasing, client account management, payment plans, collections, cash flow management.
- Training: Providing tools and resources for staff, job-specific training, cross training, continuing education programs.
- Safety: Providing a safe environment for staff, clients, and patients; responding to concerns or injuries; addressing safety violations.
- Equipment and supplies: Maintenance; inventory; purchasing; ordering; testing new equipment; maintaining stock levels for supplies, pharmaceuticals, cleaning agents.
- Technology: Research; information technology; implementing and maintaining software programs, practice management systems, phone systems, online inventory and ordering systems, and client and staff communication systems.
- Building maintenance: Facility upkeep, repairs, remodeling and expansion projects, janitorial services, building inspections, parking lot repair, landscaping
- Record keeping, confidentiality, and compliance: Patient medical records; client records; employee records; storage and destruction of records; purchasing history; maintenance logs; Occupational Safety and Health Administration logs; controlled substance logs and compliance; safety, labor, and employment laws.
- Marketing: Social media campaigns, advertising, website maintenance, community involvement
