Joe

Compassionate and attentive healthcare support professional with experience providing patient-centered, pastoral, and emotional support in healthcare settings. Skilled in maintaining patient safety, observing patient behavior, communicating effectively with healthcare teams, and responding calmly to patients experiencing distress or challenging circumstances. Brings strong active listening, interpersonal, confidentiality, and crisis-response skills, with a commitment to preserving patient dignity and safety.

Religious/Hospitality Affairs - CID LLC

(2025-01 - 2026-12)

• Provided confidential pastoral and emotional support to employees experiencing homesickness, emotional fatigue, workplace stress, interpersonal conflict, and personal difficulties, creating a trusted environment for individuals to discuss concerns outside formal management structures.
• Responded to bereavement, illness, and personal loss by providing immediate spiritual care, prayer, emotional support, and practical assistance, particularly for employees living away from their families.
• Led spiritual support and critical-incident debriefing following traumatic workplace events, including medical emergencies, fatalities, serious accidents, and disaster-related incidents.
• Supported religious and cultural inclusion by advising HR and managers on faith-based accommodations involving prayer, religious observances, fasting, scheduling, and religious attire.
• Organized voluntary interfaith gatherings, reflection sessions, and religious and holiday observances for employees from diverse cultural and religious backgrounds.
• Served as a pastoral referral liaison to Employee Assistance Programs, mental-health professionals, and medical services when individual needs extended beyond the scope of pastoral care.

Dining Services Assistant - Boston College Heights Catering

(2023-10 - 2025-05)

• Provided food, beverage, catering, and wait-staff services while supporting successful event operations in a fast-paced university environment.
• Assisted with event setup and service while collaborating with team members to meet changing operational needs, including evening and weekend events.

Chaplain Intern - St. Elizabeth's Medical Center

(2024-01 - 2025-12)

• Provided pastoral and spiritual care to patients, families, and healthcare staff experiencing illness, distress, difficult diagnoses, grief, treatment decisions, and personal challenges.
• Supported patients and families facing end-of-life concerns and critical medical conditions through compassionate presence, spiritual guidance, prayer, and pastoral accompaniment.
• Assisted patients and families experiencing anxiety, depression, anger, and other emotional responses associated with difficult diagnoses and medical circumstances.
• Supported individuals and families navigating treatment decisions and treatment changes by providing attentive listening and nonjudgmental pastoral care while respecting personal beliefs and values.
• Responded to codes, disasters, and other critical situations by providing timely spiritual and emotional support to patients, families, and medical staff.
• Provided pastoral support to healthcare staff dealing with difficult patient situations, stressful work environments, and personal concerns affecting their well-being.
• Engaged patients and families around questions of forgiveness, reconciliation, meaning of life, trust, faith, hope, and love during periods of illness and uncertainty.
• Provided Catholic sacramental ministry, including Holy Communion and baptism in critical circumstances, to Catholic patients who requested these services.
• Worked within a multidisciplinary healthcare environment while providing respectful spiritual care responsive to diverse religious, cultural, and personal beliefs.

Library Assistant (Overnight) - Boston College O'Neill Library

(2023-01 - 2025-12)

• Assisted patrons in locating resources and responded to informational questions in person and by telephone, providing responsive and service-oriented assistance.
• Retrieved, loaned, returned, and processed library materials while maintaining accurate transaction records.
• Fulfilled interlibrary loan requests and processed item requests to help patrons access academic resources.
• Maintained organized and accessible physical collections through shelving, re-apportioning, and specialized library projects.
• Assisted with public technology and troubleshooting while supporting daily library operations.

Graduate Research Assistant - Boston College Clough School of Theology and Ministry

(2024-01 - 2024-05)

• Conducted research and documentation related to Indigenous African Theology, supporting faculty research and academic projects.
• Assisted faculty with presentations, conferences, and professional travel preparation, ensuring materials were organized and available for academic engagements.
• Organized fellowship application materials for faculty committee review.
• Participated in monthly STM GA/SA team meetings and supported collaborative academic and administrative activities.

Assistant Accountant - St. Kalemba Mission Hospital Manyinga

(2019-02 - 2021-12)

• Managed monthly and annual budgets and monitored expenditures to support effective financial and administrative operations within a healthcare facility.
• Prepared monthly payroll and maintained cash books, ledgers, invoices, deposits, payments, and other financial records.
• Prepared monthly financial reports and performed bank reconciliations for CHAZ and health-facility accounts.
• Managed stores, inventory, and asset records, including maintaining asset registers and inventory documentation.
• Prepared statutory financial documentation, including PAYE and NAPSA submissions.
• Processed purchasing and inventory documentation, including GRNs, GINs, and PRNs, while tracking payments and expenditures.

Master of Arts - Theology and Ministry - Boston College - School of Theology and Ministry (2025-05)

Technician/Associate-Level Qualification - Accountancy - Zambia Institute of Chartered Accountants (ZiCA) (2021)

Certificate - Financial Modelling and Bank Financing for Renewable Energy - Kafue Gorge Regional Training Centre (2021)

Bachelor of Arts - Theology - Catholic University of Eastern Africa (CUEA) (2018) Kenya

Bachelor of Arts - Philosophy - Pontifical University of Antonianum (2014) Rome, Italy