Joe Itoh

Results-oriented professional with a Bachelor of Science in Computer Information Technology and Mathematics minor, combined with multi-year customer service leadership, independent project ownership, and intensive self-directed analysis of cost structures, industry supply dynamics, and value optimization. Proven ability to work with minimal supervision, drive measurable operational improvements, and synthesize complex information into actionable insights. Seeking to apply analytical rigor, cross-functional communication skills, and continuous learning capacity to a procurement and strategic sourcing role supporting operational efficiency and cost goals.

Independent Quantitative Research & Analysis at Self-Directed (2021-01 – Present)

• Conducted multi-year independent research into industry cost structures, content supply dynamics, capital allocation shifts, and operational value drivers within the theatrical exhibition sector.
• Developed and iterated analytical frameworks for identifying cost and performance trends, supporting long-term value assessment and scenario analysis.
• Produced consistent public documentation of research findings and technical methods, building and engaging an audience of approximately 21,700 followers.
• Demonstrated sustained ability to manage complex, multi-variable analysis projects independently while maintaining high output under constrained resources.

Migration Support – Site Lead at Damovo – ICT Solutions and Services for Enterprises (2020-01 – 2020-12)

• Led end-to-end sitewide hardware and software migration project, including integration support, help desk coordination, team supervision, scheduling, and daily reporting.
• Operated with little to no direct supervision while coordinating work across customer locations and delivering project outcomes.

Customer Service / Sales Manager at Spring Touch Lawn and Pest Control (2012-01 – 2015-12)

• Increased customer growth by more than 15% year-over-year for consecutive periods while reducing average staff turnover by 5% and improving ARPU.
• Directed daily operations, trained team members, managed escalations, and focused on service recovery and long-term customer value.

Customer Service Supervisor & Technical Support Coordinator at Verizon Wireless (2009-01 – 2011-12)

• Supervised multi-location customer service and technical support teams; coached for first-call resolution, customer satisfaction, and balanced performance metrics.
• Selected as Subject Matter Expert / New Hire Coach; teams ranked 1st and 2nd overall in the customer service department.
• Consistently delivered leading results on first-call resolution, customer satisfaction, upgrades/sales, and call volume metrics.

Veteran Student Coordinator at Department of Veteran Affairs / Minnesota State University (2015-01 – 2018-12)

• Helped create and establish a full-time Veteran advocate position focused on student success and process support for veterans and the broader student population.

Fire Direction Control / Forward Observer at United States Army / Iowa Army National Guard (2002-01 – 2014-12)

• Calculated and directed fire support with precision under high-pressure conditions; unit outperformed peer sections within the battalion.
• Completed two deployments with honorable service.

Bachelor of Science in Computer Information Technology – Minnesota State University, Mankato