Joe Napolillo

Technology and operations leader with 25+ years of experience spanning IT, multi-site operations, customer service, and organizational leadership. Progressed from frontline technical support to Director of Technology, combining hands-on technical knowledge with executive leadership, cybersecurity, budgeting, vendor management, infrastructure, and service delivery. Known for building approachable, accountable teams, simplifying complex technology decisions, improving operations, and aligning technology with real business needs.

Director of Technology & Innovation at Warwick Public Schools (2025-07 – 2026-07)

Led district-wide technology operations supporting approximately 8,000 students, 1,500 employees, and multiple facilities, with responsibility for infrastructure, cybersecurity, enterprise systems, support services, communications, budgeting, vendors, and technology strategy.

• Directed infrastructure, networking, cybersecurity, endpoint management, enterprise applications, data systems, and technical support.
• Managed operational and capital technology budgets, purchasing, contracts, renewals, lifecycle planning, and vendor relationships.
• Strengthened cybersecurity through MFA, endpoint protection, governance, email security, risk awareness, and incident-response planning.
• Modernized network, wireless, device management, access-control, safety, and communications technologies.
• Reorganized department operations to improve accountability, responsiveness, service delivery, and role clarity.
• Identified significant cost savings and operational efficiencies while protecting critical technology services.
• Served as technology advisor to executive leadership on strategy, security, staffing, policy, procurement, and operational risk.

Assistant Director of Technology & Innovation at Warwick Public Schools (2023-01 – 2025-07)

Directed daily IT operations and supervised staff responsible for infrastructure, systems, applications, data, and end-user support.

• Managed multi-site technology service delivery and department operations.
• Supervised technical, systems, application, and data-support functions.
• Supported cybersecurity, compliance, incident response, and technology governance.
• Partnered with Finance, HR, Facilities, Safety, Communications, and organizational leadership on cross-functional initiatives.
• Improved support processes, documentation, escalation procedures, and service expectations.

Coordinator, Operational Systems & Application Support at Warwick Public Schools (2021-01 – 2024-12)

Managed enterprise applications, information systems, user-access workflows, integrations, reporting, and operational technology processes.

• Improved application, registration, data-management, and account workflows.
• Provided training and support to administrators, office staff, and end users.
• Improved system reliability, data quality, and cross-platform coordination.

Computer Technician at Warwick Public Schools (2016-01 – 2021-12)

Provided hands-on technical support across multiple locations, including devices, networks, applications, printers, classroom technology, deployments, and infrastructure projects.

District Manager / IT & POS Operations at Benny's Inc. (1999-01 – 2016-12)

Led multi-location retail operations with responsibility for employees, customer experience, operational performance, point-of-sale systems, store technology, vendors, and business continuity. Supervised and developed teams while balancing technology, customer service, and day-to-day operational demands.