Banking Operations Analyst at Fortis Bank (2025-09 – 2026-09)
- Managed daily processing and maintenance of Self‑Directed accounts, including updates, transfers, documentation review, and system corrections in Salesforce and Xperience
- Completed Quality Control reviews to ensure accurate data entry, regulatory compliance, and adherence to operational standards
- Identified error trends and recommended procedural improvements to strengthen efficiency and consistency in Self‑Directed operation
Software Tester at Ava Consulting | Client: Breakthrough Broker (2025-02 – 2025-06)
- Performed UAT on high‑traffic customer portals, identifying critical UI/UX defects in Jira and partnering with developers to resolve issues quickly and maintain smooth, accurate, reliable user experiences
- Designed and executed detailed test scenarios, use cases, and acceptance criteria; validated end‑to‑end workflows and compared modernized vs. legacy platforms to ensure consistent features, accurate business rules, and seamless customer transitions
- Analyzed recurring defects and cross‑system data issues, collaborating with stakeholders to provide insights that improved product stability, reduced escalations, and strengthened overall user journeys
Software Test Engineer at RS2 Software (2019-11 – 2024-07)
- Authored and maintained reusable test cases in Jira Zephyr Scale with full requirement traceability and expanded regression coverage
- Executed functional, system, and regression testing on multi-tier web applications and high-volume client portals across UAT, staging, and production
- Used SQL and Benthic Golden 7 to validate backend payment-processing logic and ensure data integrity across transactions, settlements, and audit logs
- Investigated and documented payment anomalies and transactional errors, producing reproducible defect reports that improved bug resolution speeds
- Ensured PCI-DSS, SOC 2, and internal security compliance by validating data handling, encryption, and access control throughout all QA cycles
- Designed and executed Postman API test collections for merchant onboarding, account linking, transactions, refunds, and status tracking, including parameterization and edge-case validation
- Onboarded and mentored four QA team members, creating training materials and walkthroughs that reduced ramp-up time and improved execution consistency
- Wrote and executed SQL queries to validate backend logic and reconcile UI data with database records for financial reporting accuracy
- Coordinated with offshore QA teams on test planning, execution, and defect retesting to maintain seamless 24-hour coverage during critical release
Quality Assurance Analyst at APEX Systems | Client: DaVita Kidney Care (2019-01 – 2019-10)
- Executed functional and UI testing on enterprise-level web applications, validating user workflows, field-level validations, and business rules across multiple browsers and environments
- Authored detailed test scenarios and scripts in HP ALM, ensuring full traceability to functional requirements and consistent test execution across cycles
- Maintained comprehensive test documentation, logging defects with reproducible steps and collaborating with developers to enable faster resolution of high-priority issues
- Analyzed business requirements and system specifications to identify gaps, ensuring 100% test coverage for both positive and negative test paths
Quality Assurance Analyst at Nelnet (2017-11 – 2018-11)
- Reviewed, analyzed, and evaluated business systems and user needs
- Led and facilitated User Acceptance Testing (UAT)
- Authored test scenarios and scripts and analyzed test results
- Wrote and executed MS SQL queries to support testing and validation
- Collaborated with stakeholders to clarify requirements, validate system behavior, and ensure alignment between business needs and delivered functionality
Systems QA Analyst at APEX Systems | Client: Wells Fargo (2016-04 – 2017-10)
- Developed automated test scripts using HP UFT
- Built and utilized Business Components in ALM to support UFT automation
- Executed full testing phases for Datacenter Provisioning Services
- Authored detailed test cases for multiple web applications within ALM
- Collaborated with cross‑functional teams to troubleshoot automation failures, refine test coverage, and improve overall reliability of UFT and ALM workflow
