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Customer Engineer - NCR VOYIX South Central Michigan
● Repaired registers/devices for retail and hospitality businesses
● Reduced equipment downtime by conducting proactive diagnostics tests that helped identify potential problems before they became critical issues.
● Improved customer satisfaction by providing timely and efficient technical support for hardware issues.
● Provided ongoing training for end-users, enhancing their knowledge of systems and increasing productivity.
● Conducted regular preventive maintenance checks on equipment, reducing unexpected downtime and repair costs.
● Explained complex technology-related issues in understandable terms to customers.
● Delivered exceptionally high levels of professionalism and support to each customer, upholding the company's commitment to service.
Lansing Community College, Lansing, MI
Computer Network & Information Security, Associates Degree in Business GPA 3.26 Graduation date: May 2011
● Computer Support: A+ Essential ● Intro Computer Info Systems ● Operating Systems Concepts
● Introduction to Networking ● Computer Support: A+ Technician ● IT Project Management
● Info Sys Tech/Problem Solving ● SQL Concepts ● Managing Negative People
● Diversity in the Workplace ● Best Practices: ITIL, ISO ● IT Security Foundations
● Business Writing
